Step-by-Step Problem Solving: A Practical Guide toEnsure Problems Get (and Stay) Solved (Only Cover is Revised) (Quality Improvement Series)
Rights Contact Login For More Details
- Wiley
More About This Title Step-by-Step Problem Solving: A Practical Guide toEnsure Problems Get (and Stay) Solved (Only Cover is Revised) (Quality Improvement Series)
English
This guidebook takes a common-sense approach to probem solving and provides a wealth of practical examples and proven methods which can be applied immediately on the job. A simple, easy-to-use problem-solving process is introduced which is explained in a step-by-step fashion and can be used by individual contributors, middle managers, or top-level executives. "I only wish this was mandatory reading for everyone working in any organization, . . . so problems really would stay solved!"
Chuck Neal, Dow-Corning
Chuck Neal, Dow-Corning
"Problems are a part of everyday life, and solving them just got a whole lot easier."
Carolyn Littlehale, Hartford Insurance Group
English
RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.
English
1. Introduction.
2. Why a Systematic Problem-Solving Model?
3. The Six-Step Problem-Solving Model.
4. Problem Solving One Step At A Time.
5. Step One: Define The Problem.
6. Step Two: Analyze Potential Causes.
7. Step Three: Identify Possible Solutions.
8. Step Four: Select The Best Solution.
9. Step Five: Develop An Action Plan.
10. Step Six: Implement Solution And Evaluate Progress.
11. Summary.
