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High-Impact Training: Getting Results and Respect
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  • Wiley

More About This Title High-Impact Training: Getting Results and Respect

  • English

English

Who is the real customer of training? Don't stay caught in old school thinking. The participant is not your customer. You may think that because your participants are smiling when they leave the training room that you have conducted a successful session. But did you know that nearly ninety percent of training efforts are wasted? The new skills you've taught are often never put into action and those that are used are often used ineffectively.

You real customers are the supervisors and managers that hired you to train their employees. They are counting on you to organize and implement training that makes their business more successful. If your participants only retain ten percent of what you've taught them, you've failed your employer.

High-Impact Training presents an easy-to-follow, easy-to-implement, seven-step model that will help you:Identify and partner with your customerConduct high impact needs assessmentSelect and source high impact programsDesign high impact training eventsFacilitate mutual assessment and feedbackDesign training to meet future needs Filled with real case examples taken from Todd Lapidus's 22 years of training experience, High-Impact Training will prompt you to rethink the traditional training model and offers a new seven-step high-impact model resulting in: More constructive input from your customersThe most relevant training possibleIncreased participant retention of lessonsMeeting company objectives

Every step of the way, the author highlights the differences between the traditional approach and the high-impact approach to training. The accompanying disk contains reproducible worksheets, forms, checklists and customizable form.

With High-Impact Training as your guide, you'll soon be seeing the results and the respect you deserve.

  • English

English

TODD LAPIDUS Lapidus is the president of Customer Contact Corporation. An internationally recognized customer service improvement expert, Todd consults with clients on four continents. He is a frequent speaker at conference and client events, focusing on combining employee commitment with customer retention and productivity.
  • English

English

"Lapidus brings together the vision and the reality with stories, examples, and action steps you can apply. Let this text be your guide to high impact results." (Ron Kaufman, managing director, Active Learning!; author, the Secrets of Superior Service)

"This is an important and timely book. The training profession needs this type of material to help move training into the future." (Fran Rees, author, Facilitator's Excellence)

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