Performance-Based Certification: How to Design a Valid, Defensible, Cost-Effective Program (with Microsoft 3.5 Diskette-Customizable Tests, Job Aids)
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More About This Title Performance-Based Certification: How to Design a Valid, Defensible, Cost-Effective Program (with Microsoft 3.5 Diskette-Customizable Tests, Job Aids)

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JUDITH HALE is president of the consulting firm Hales Associates. Their services include consultation on alignment, assessment, certification, evaluation, and integration of performance improvement systems, performance management and strategic planning. She is also the author of the hot new Performance Consultant's Fieldbook (Jossey-Bass/Pfeiffer, 1998) Hale lives in Westen Springs, Illimois, a suburb of Chicago.

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Preface.

Introduction.

The Driver-Why Organizations Certify-Who to Involve-Benefits of Certification-Missteps and Oversights-Tips-Guidelines-Summary.

The Requirements-Distinctions Between Eligibility, Qualifications, and Certification-Roles Certification Plays-Typical Requirements for Certification-Missteps and Oversights-Tips-Guidelines-Summary-Checklist.

The Standards-Competencies, Standards, and Criteria-Defining the Scope of the Effort-The Job or Task Analysis-Controlling Bias-Missteps and Oversights-Tips-Guidelines-Summary-Checklists-Procedures-Where to Learn More.

The Business Case-What Goes into a Business Case-Hypotheses, Premises, and best Guesses.

Assessment-Definitions-Rigor and Validity-Types of Test Items-Computer-Based Testing-Determining the Passing Score-Issues in Assessment and Testing-Missteps and Oversights-Tips-Guidelines-Summary-Checklists-Where to Learn More.

Governance and Administration-Responsibilities of the Governance Board-Responsibilities of the Program Administrator-Missteps and Oversights-Tips-Guidelines-Summary-Checklists-Where to Learn More-Notes.

Recertification and Maintenance-Stability of Enabling Knowledge-Missteps and Oversights-Tips-Guidelines-Summary-Checklists-Where to Learn More.

Going Global-Distinctions Between National, International, Global, and Multinational Programs-Why Go Global or International?-Determining Reciprocity, Equivalency, and Exemptions-Safeguarding Against Fraud and Misrepresentation-Language Differences-Missteps and Oversights-Tips-Guidelines-Summary-Checklist-Where to Learn More.

Implementation-The Marketing Strategy-Missteps and Oversights-Tips-Guidelines-Summary-Checklist-Where to Learn More.

Evaluation.

About the Author.

Index.

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"Chapter 3 alone is worth the price of the book. The standard has now been set for performance-based certification." (Roger Kaufman, Professor and Director, Office for Needs Assessment & Planning, Florida State University and Research Professor of Engineering Management, Old Dominion University. Also, Principal, Roger Kaufman & Associates.)

"I am very impressed....simple and straight forward with excellent examples of how to address the issues." (Terry Schmitz, president, Conover Inc.)
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