Title Details

ERICA DRAZEN leads First Consulting Group's Emerging Practices Institute and during 1997?1998 served as chair of the Computer-based Patient Record Institute.

JANE METZGER leads the internal research function of First Consulting Group's Emerging Practices Institute.

Foreword (Scott Parker).

Acknowledgments

About the Authors

Introduction

1. Integrating the Health Care System (Erica Drazen, Stan Nelson).

2. A Process Framework for the Integrated Delivery Network of the 21st Century (Erica Drazen, Jane Metzger)

3. Access to Care: New Models (Jane Metzger, Marty Geisler, Sharon Graugnard)

4. Access to Care: Information Management Challenges (Jane Metzger, Marty Geisler)

5. Access to Care: A Snapshot of the Future Process (Jane Metzger, Derek Messie, Thomas Hurley).

6. Cross-Continuum Care Management: New Models (Jane Metzger).

7. Cross-Continuum Care Management: Information Management Challenges (Jane Metzger).

8. Cross-Continuum Care Management: A Snapshot of the Future Process (Jane Metzger, Derek Messie, Thomas Hurley).

9. Best Practices in Enterprise Information Management for Integrated Delivery Networks (Peter Kilbridge, Erica Drazen).

Appendix A: Attributes of an Integrated Delivery Network.

Appendix B: Characteristics of Benchmark Sites.

Index.

"This is one of the best and most useful books I have read in the area of reengineering health care institutions for the new realities of managed care and competition. It is the only book I am aware of that speaks to the practical issues of what information systems are required, which applications must be deployed, and in what order, to effectively achieve the benefits of reorganization and consolidation. I will recommAnd the book as required reading for all of our implementation staff involved in installing systems in our large integrated customer sites." —Malcolm Gleser, M.D., chief architect, IDX Systems Corporation

"The ?integration' behind an integrated delivery system results from the clinical and administrative processes that span the delivery system. This book is essential reading for anyone involved in shaping the next generation of health care organizations." —John P. Glaser, Ph.D., vice president and chief information officer, Partners HealthCare System, Inc.

"Excellent hockey players skate to where the puck will be, not to where it is. This book describes where the health care puck will be." —David Abelson, M.D., associate medical director, HealthSystem Minnesota

"Strategies for Integrated Health Care is a welcome addition to the information systems and health care literature. Full of process-oriented technical gems for the information system professional [and a] "must" read for the non-technical people thinking about health care and business process integration." —George Conklin, chief information officer, Integris Health

"Meaningful integration demands changes in both the care process and the systems that support it. The aim becomes improving care delivery and the care experience so that the components and staff of health systems interact in a coordinated and holistic way, providing increasing value for the ultimate customers?patients. [This book] provides excellent examples of value-adding integration that will be useful to any organization serious about making changes in care delivery that result in real improvement." —Donald M. Berwick, M.D., president and chief executive officer, Institute for Healthcare Improvement