Title Details

Elaine Biech is president and managing principal of ebb associates inc, an organizational development firm that helps organizations work through large-scale change. Biech has been in the training and consulting field for thirty years and is the author and editor of four dozen books and articles, including Pfeiffer Annuals of Training and Consulting, 90 World-Class Activities by 90 World-Class Trainers, Training for Dummies, The Business of Consulting, Second Edition, and Marketing and Selling Your Consulting Services all published by Wiley. Biech is the recipient of ASTD's highest honor, the Gordon M. Bliss award.

The Difference Between Training and Consulting: Which Annual to Use?

Introduction to The 2009 Pfeiffer Annual: Consulting.

Experiential Learning Activities.

Introduction to the Experiential Learning Activities.

Experiential Learning Activities Categories.

Encouragement: Improving One’s Outlook (Phyliss Cooke and Daniel Eckstein).

**Hide and Go Seek: Finding the Value-Added in Your Organization (Nancy S. Kristiansen).

**Losses or Gains: Addressing Talent Management Opportunities (Robert C. Preziosi).

The Key to Me: Understanding Work Style and Communication Preferences (Sara Keenan Rohling and Sheryl D. Peck).

Speed Networking: Solving Problems Through Networking (Richard L. Bunning).

Bridges: Building Teamwork (Susan K. Gerke and Karon West).

Conflict Resolve: Exploring Task and Relationship Conflict (Tim Buividas and Vera Litcheva).

**Find Your Team: Improving Teamwork with Diversity (Sivasailam “Thiagi” Thiagarajan).

My Favorite Role: Exploring Team Roles (Halelly Azulay).

What’s Important? Creating a Team Assessment (Steve Sphar).

Communication Controversies: Clarifying Definitions for Improved Team Communication* (Lou Russell).

Facilitime: Exploring Facilitation Techniques (David Piltz).

**Values Consensus: Clarifying Organizational Values (Jeanette Goodstein and Leonard D. Goodstein).

Editor’s Choice

Introduction to the Editor’s Choice Section.

Engineered Experiences and Their Influence on Customer Retention (Audrey Ellison).

Organizational Change Checklist (Kris Taylor).

Inventories, Questionnaires, and Surveys.

Introduction to the Inventories, Questionnaires, and Surveys Section.

Spiritual Climate Inventory* (Ashish Pandey, Rajen K. Gupta, and A.P. Arora).

The New Empowerment Inventory (K.S. Gupta).

**Mind Aptitude Scale for Organizations (MASO). (James L. Moseley, Sacip Toker*, and Ann T. Chow).

Articles and Discussion Resources.

Introduction to the Articles and Discussion Resources Section.

**Setting Standards for Organizational Diversity Work: It’s a Lot More Than Culture Fairs and Ethnic Food (Julie O’Mara and Alan Richter, Ph.D.).

What’s Your Networking Quotient (NQ) and How Can You Improve It? (Michael Dulworth).

Coaching for Respectful Leadership (Jan C. Salisbury).

Exploring the Compromise of Trust When Using Email (William J. Shirey).

**Managing Free Agents (Mohandas Nair).

**Managing Talent Management Takes Talent: A Guide to Setting up the Process (Andy Beaulieu).

Looking on the Bright Side: Conceptual Frameworks for Positive Performance (Martha C. Yopp and Michael Kroth).

Coaching for Behavioral Change (Marshall Goldsmith).

The Seven Habits of Highly Effective Facilitators with Thanks to Stephen R. Covey (Judith R. Holt).

**New Accountabilities: Non-Financial Measures of Performance (Ajay M. Pangarkar and Teresa Kirkwood).

Leadership and Idiosyncrasy Credit: The IC Model and Its Implications for Leadership Practice (Ingo Winkler).

**Job Analysis: Its Critical Role in Human Capital Management (Leonard D. Goodstein and Erich P. Prien).

Contributors.

Contents of the Companion Volume, The 2009 Pfeiffer Annual: Training.

How to Use the CD-ROM.

Pfeiffer Publications Guide.