Title Details

OSCAR G. MINK is professor of adult education and human resource development leadership at the University of Texas, Austin. BARBARA P. MINK is president and a senior consultant with Somerset Consulting Group. ELIZABETH A. DOWNES is a private consultant in research, evaluation, and organizational development in Santa Fe, New Mexico. KEITH Q. OWEN is division chair of social and behavioral sciences at Austin Community College and a senior consultant with Somerset Consulting Group.

Part One: Foundations of Open Organizations
1. Developing Open Organizations: Cultures That Can Adapt, Change, and Improve
2. Creating Unity and Responsiveness: The Open Organization Model
3. Involving the Whole System to Diagnose, Learn, and Initiate Change
Part Two: A Guide for Change
4. Addressing Organization-Wide Issues: The Case of Precision Grinding and Manufacturing
5. Linking Exemplary Customer Service to Values and Relationships
6. Building Open Groups: The Case of The Traveler's Insurance Company
7. Renewing Trust and Quality Relationships
8. Changing from the Individual Out: The Case of "Cyclops"
9. Aligning Personal and Organizational Values
10. Conclusion: Open Organizations and Continuous Renewal