Title Details

KELLY MCGREW, CCDA, CCNA, CCNP, CCSI, is vice president of mcgrew.net.inc. In more than 15 years of networking industry experience, he has worked as a trainer throughout the world, representing such industry leaders as CompuServe, MCI/WorldCom, and Microsoft Corporation. Most recently, he was an instructor/consultant for Cisco Systems, Inc. He belongs to the ASTD and has been an associate member of the IEEE for over 10 years. Kelly has written articles for CiscoWorld, and recently completed Cisco Voice Over Frame Relay, ATM and IP (Cisco Press, 2001).

Acknowledgments.

Introduction.

Part I: Voice Applications, Plus.

Chapter 1: The IP-PBX: Cisco CallManager.

Chapter 2: Unified Messaging: Unity.

Chapter 3: Customer Relations Management and Collaboration: Customer Response Solution, IP Contact Center, and Collaboration Components.

Part II: Security Applications.

Chapter 4: Understanding Security Issues.

Chapter 5: Security Solutions: Components, Design, and Building Blocks.

Part III: Content Applications.

Chapter 6: When to Use Content Networking Devices.

Chapter 7: Designing the Cisco Content Distribution Network.

Part IV: Storage Applications.

Chapter 8: Storage Area Networks: What, Why, How, and Where.

Chapter 9: Cisco SAN Products, Services, and Design.

Chapter 10: Summary.

Index.