Lasting Change: The Shared Values Process that Makes Companies Great
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ROB LEBOW is the founder and CEO of The Lebow Companies, an international consulting and training firm that specializes in installing the Shared Values Process in companies of all sizes and in all sectors. He is the author of A Journey into the Heroic Environment.

WILLIAM L. SIMON is a professional writer who has written several books and coauthored such best-selling titles as Profit from Experience and On the Firing Line.

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SETTING OUT ON THE JOURNEY.

An Operating System for People.

What We Allow, We Teach.

Fixing People Never Works.

People Want to Be Great.

GETTING PEOPLE TO WORK TOGETHER EFFECTIVELY.

Shared Values: The Eight Basic People Values.

Business Values that Balance the People Values.

Leaders Have Lost Their Followers.

Privileges and Rights.

Letting Go: Giving Responsibility Back to the Rightful Owners.

The Eight Keys to Responsibility-Taking.

Thank Socrates: A New Approach to Decision-Making.

From Manager to Coach, and Coach to Wise Counsel.

FRAMING YOUR SYSTEMS TO PEOPLE NEEDS AND CUSTOMER NEEDS.

Redesigning People Systems to Support the Shared Values Philosophy.

Rolling Out the People Systems Action Plan.

Creating a True Customer-Centric Organization.

Refocusing the Organization into Customer-Centric Process Groups.

THE PATH TO LASTING CHANGE.

Benchmarking Your Work Environment.

Attaining Lasting Change Through Shared Values.

Index.

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"Lebow and Simon are on the money! Lasting Change is just great...a must read!"-Ken Blanchard

"Don't miss this book! You'll come away with some extraordinary insights into how great companies make the Shared Values Process an essential principle of their strategy."-John Sculley, former CEO, Apple Computer
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