Knowledge Management 2e
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Knowledge management is the fast-track route to leveraging the intellectual capital in your organisation.

It covers the key areas of knowledge management, from identifying knowledge in an organisation to promoting and facilitating knowledge sharing and innovation.

It takes examples and lessons from some of the world's most successful business, including Shell Oil, British Aerospace, Dow Chemical and the World Bank, and ideas from the smartest thinkers, including Peter drucker, Michael Polanyi, and Ikujiro Nonaka.

It includes a glossary of key concepts and a comprehensive resources guide.

Knowledge management surveys the technology, the strategies and the practice of the subject to give you the expertise you need to act fast.


Carl Frappaolo has been a knowledge management practitioner for over a decade. He has consulted with major firms in North America, Europe and Asia in helping them build their knowledge management practices and has written for a variety of publications, including Forbes, Information Week, Knowledge Management. He is co-author of EDMS: A Portable Consultant and Smart Things to Know About Knowledge Management.


01 Introduction to Knowledge Management.

02 What is Knowledge Management?

03 The Evolution of Knowledge Management.

04 The E-Dimension of Knowledge Management.

05 The Global Dimension of Knowledge Management.

06 The State of the Art of Knowledge Management.

07 Knowledge Management in Practice – Success Storie.

08 Key Concepts and Thinkers in Knowledge Management.

09 Resources for Knowledge Management.

10 Ten Steps to Making Knowledge Management Work.

Frequently Asked Questions (FAQs).