Title Details

Jean Barbazette is the president of The Training Clinic, a training and consulting firm she founded in 1977. Her company focuses on training trainers throughout the United States for major profit, non-profit, and government organizations. The Training Clinic has three international licensees in the Netherlands, Hungary, and Colombia. Prior books include The Art of Great Training Delivery, Successful New Employee Orientation (2nd ed.), Instant Case Studies, The Trainer's Journey to Competence, and Training Needs Assessment, all from Pfeiffer, and The Trainer's Support Handbook from McGraw-Hill. She is a frequent contributor to ASTD Training & Development Sourcebooks, McGraw-Hill Training & Performance Sourcebooks, and Pfeiffer Annuals.

Case Studies, Tools, and Exhibits xiii

Contents of the CD-ROM xix

Acknowledgments xxiii

Introduction xxv

Chapter 1 Training Function Systems Audit 1

Define a Training Function 2

Clarify Which Roles and Responsibilities Apply to Ten Key Areas of Your Current Function 2

Interpretation of Training Function Systems Audit 43

Chapter 2 Prioritize Training Responsibilities 47

Identify Key Duties and Responsibilities for the Training Function 49

Develop Priorities Consistent with the Business Plan 51

Link Assessments to Vision, Mission, and Business Plan 52

Develop a Training Department “Mission Statement” 52

Anticipate Future Needs and Use Short-Term and Long-Term Planning 56

Develop Your Own Job Description 56

Prepare, Monitor, and Modify a Budget 76

Ensure Legal, Ethical, and Regulatory Compliance 81

Participate in Outside Professional Organizations 83

Keep Up-to-Date with Training Trends 84

Chapter 3 The Performance Consulting Approach to Managing a Training Function 85

What a Performance Consulting Approach Is 87

Benefits of a Performance Consulting Approach 87

Performance Consulting Roles, Multiple Roles of a Trainer 88

Performance Consulting Role Choices 100

Eight-Step Performance Consulting Process 100

Strategies in Transitioning to a Performance Consulting Approach 109

Chapter 4 Gain Support for the Training Function 115

Identify the Benefits of Building a Partnership Between Managers/ Supervisors and the Training Function 116

Identify Tactics to Build the Partnership Before Performance Interventions 116

Identify Tactics to Build the Partnership During Performance Interventions 118

Identify Tactics to Build the Partnership Following Performance Interventions 118

A Final Strategy 129

Chapter 5 Project Management Skills for Training Managers 131

Project Management and the Eight-Step Consulting Process 132

Initiate a Project by Assessing the Need to Create a Project Team and Gain Authorization 133

Plan the Project 133

Use Project Management Tools Appropriately to Execute the Project 134

Use Project Management Tools to Control the Project 134

Close Projects Appropriately 135

Chapter 6 Select Training Programs and Packages 141

Identify Essential Elements of the Buying Process 142

Write a Request for Proposal (RFP) 147

Identify External Resources 149

Set Criteria to Review Training Program Proposals 149

Determine Lessons Learned from Purchasing Pitfalls 150

Chapter 7 How to Hire a Consultant or External Trainer 159

Select a Consultant or External Trainer 160

Find the Right Kind of Consulting Help 160

Interview a Consultant 165

Monitor the Consultant’s Work 172

Chapter 8 How to Manage a Training Staff 177

Make Staffing Choices 178

Select Internal Trainers 178

Give Feedback to Internal Trainers 203

Improve Internal Trainer Skills 203

Use Different Types of Training Methodologies 203

Use a Variety of Trainer Roles 204

Maintain Courses 205

Develop a Leader’s Guide 206

Use Competencies to Supervise, Coach, and Develop Trainers and Course Designers 206

Appreciate the Benefits of Certification Programs 206

Chapter 9 Select and Coach Subject-Matter Experts as Internal Trainers 241

Select Subject-Matter Experts as Internal Trainers 242

Establish an Internal Trainer Selection Process 245

Chapter 10 Successful Strategies for Marketing Training Internally 265

Define Marketing 266

Identify Successful Techniques to Market the Training Function 267

Create a Partnership with Supervisors to Avoid “No Shows” at Training Events 270

Chapter 11 Publicize Training Events 277

Publicize a Variety of Training Services 278

Prepare Training Announcements, Course Catalogues, and Brochures 283

Write Training Announcements 290

Publicize Training Results 290

Use Recognition Tools 293

Use Brown Bag Seminars 295

Decide the Type of Information to Put on Your Web Page 295

Decide How Often to Maintain the Website 298

Chapter 12 Smoothly Administer Training Events 299

Plan Training Events 300

Scheduling Training Events 305

Workshop Registration Process 308

Common Features of Software 310

Workshop Confirmation Process 311

Final Workshop Preparation 322

Workshop Follow-Up 329

Chapter 13 Set Up Off-Site Training Events 343

Negotiate and Coordinate with Hotels for Off-Site Meeting Rooms 344

Make Travel Arrangements for Instructors and Training Participants 350

Chapter 14 Set Up and Run a Corporate Resource Center 355

Maintain a Corporate Library and Resource Center 356

Purchase Audiovisual Equipment 359

Maintain Equipment and Inventory 359

Order Training Materials and Supplies 363

Produce Audiovisual and Written Materials 366

Monitor Tuition Reimbursement Programs 367

Appendix A Bibliography 369

Appendix B Training Resources 371

Websites 371

Workshop Listing and Registration Services 372

Professional Training Organizations 372

Appendix C Five Steps of Adult Learning 375

Index 379

About the Author 385

How to Use the CD-ROM 387