Rights Contact Login For More Details
More About This Title From Analysis to Evaluation: Tools, Tips, and Techniques for Trainers
English
English
The Editor Jane Bozarth is e-learning coordinator for North Carolina state government's central personnel office. A popular conference presenter, she also reviews books for Training magazine's monthly "In Print" column. She is the author of e-Learning Solutions on a Shoestring and Better than Bullet Points also from Pfeiffer.
English
Acknowledgments xvii
Preface xix
Introduction 1
Tool 1. ADDIE Wheel 7
CHAPTER 1: Analyze 9
Data Collection 10
Tool 2. Data-Gathering Strategies 11
What's the Problem? 12
Tool 3. Grid: Is It a Training Problem? 13
Tool 4. Training Assistance Request Worksheet 15
Tool 5. Twenty Questions You Should Always Ask Before Starting Any Training Program 16
Tool 6. Needs Analysis for Training Courses 18
Tip. Saying "No." 22
Job, Task, and Skills Analysis 23
Tool 7. Job/Content Analysis 24
Tool 8. Task Analysis Form 25
Tool 9. Skills Chart 27
Analysis: Learners 30
Tool 10. Learner Characteristics 31
Tool 11. Learner Technology Skills 33
Tool 12. Existing Training: Who Gets What? 36
Synthesizing and Reporting Data 37
Tool 13. Training Analysis Recap for Trainer 38
Tool 14. Analysis Report Template 42
Chapter 1 Wrap-Up 44
Analysis: The REAL Story Versus the Sacred Story 44
Tips for Achieving Management Commitment to Training Solutions 45
Tool 15. World's Quickest Training Needs Analysis 47
Additional Suggested Resources 50
CHAPTER 2: Design 51
Tool 16. Find Your 20 Percent 52
Developing Objectives 53
Tips for Creating Objectives: Rules of Thumb and Common Errors 54
Tool 17. Types of Objectives: Seven Levels 55
Tool 18. Writing Objectives: Worksheet 57
Testing 58
Tip. Why Test? 59
Tool 19. Tie Test Items to Objectives 61
Tool 20. Checklist for Culturally Unbiased Test Item Construction 63
Choosing a Delivery Format 64
Tool 21. Delivery Selection Flowchart 65
Tool 22. Traditional or "E"? Or Both? 66
Course Design and Lesson Planning 68
Tool 23. Course Design Worksheet 69
Creating Lesson Plans 76
Tool 24. Lesson Plan Checklist and
Content Matrix for Lesson Planning 77
Tool 25. Lesson Plan Template A: Overview Format 79
Tool 26. Lesson Plan Template B: Outline Format 81
Storyboarding Tools 83
Tip: Storyboarding e-Learning with PowerPoint 84
Tool 27. Storyboard Template A: PowerPoint Format 85
Tool 28. Storyboard Template B: Word Format 86
Cost and Time Estimators 88
Tool 29. "Rule of Thumb" Costs for Training 89
Tool 30. Training Design Time Estimate Worksheet 93
Tool 31. e-Learning Design Time Estimator 95
Project Planning 96
Tool 32. Training Project Risk Assessment: "Quick and Dirty Risk" 97
Tool 33. e-Learning Project Plan Outline 98
Tool 34. Classroom Training Project Planning Outline 100
Tool 35. Project Planning Worksheet 104
Chapter 2 Wrap-Up 106
Tool 36. Fink's Principles of Good Course Design 107
Tips for Working with Subject-Matter Experts (SMEs) 108
Additional Suggested Resources 109
CHAPTER 3: Develop 111
Instructional Methods: Basics 112
Tool 37. Instructional Methods:
Advantages and Disadvantages 113
Tool 38. Choosing a Lecture 118
Tool 39. Choosing a Demonstration 120
Tool 40. Choosing a Discussion 122
Instructional Methods: Advanced Techniques 124
Tool 41. Using a Case Study 125
Tool 42. Using a Role Play 127
Tool 43. Getting the Most from the Stories You Use 133
Tool 44. The Job Aid Job Aid 135
Matching Methods to Learning Styles and Preferences 139
Tool 45. Activities for Visual, Auditory, and Kinesthetic Preferences 140
Tool 46. Multiple Intelligences Activities 141
Tool 47. Multiple Intelligences Matrix 143
Tool 48. e-Learning Development Techniques: Mix It Up! 145
Developing Materials 146
Tips for Great Handouts 147
Tool 49. Evaluation Worksheet for Graphic Treatment 148
Developing Instructor Guides 150
Tool 50. How to Write an Instructor Guide 151
Tool 51. Sample Scripted Instructor Guide 154
Tool 52. Sample Outline Instructor Guide 156
Tool 53. Sample Overview Instructor Guide 158
Tool 54. Instructor Guide Template Using Icons 159
Tool 55. Instructor Guide Template: Synchronous Training 161
Tool 56. Instructor Guide Template: Teleconference 164
Tool 57. Instructor Guide Template for a
Video Conference Featuring a Guest Speaker 166
Tools and Tips for Online Training 169
Tips for What Learners Want: Developing
Successful Online Learning Programs 170
Tips for Creating Self-Paced Online Courses 172
Tool 58. Online Course Syllabus Template 173
Tool 59. Principles of Online Design Checklist 177
Chapter 3 Wrap-Up 180
Tool 60. Training Design Checklist: Quick Version 181
Tool 61. Training Design Checklist: Comprehensive Version 182
Additional Suggested Resources 184
CHAPTER 4: Implement 185
Critical Trainer Skills 186
5 Areas of Preparation 187
Tips for Giving Instructions 189
Incredible Credibility 190
The Seven Principles of Facilitation 192
Tool 62. Mapping Discussion Flow 197
Tips for Using Props in Training 200
Tips for Marketing Your Training Programs 201
Tips for Working with Multicultural Audiences 203
Tool 63. Trainer Skills Assessment 204
Dealing with Challenges 210
Tips. Delivering an Unpopular Message 211
When Diffi cult Issues Threaten Training 213
Tips for Handling Challenging Learner Behaviors 216
Trainer Self-Preservation and Self-Development 218
Tool 64. Training Logistics Action Items 219
Tool 65. Training Program/Activity Worksheet 221
Tool 66. Speaker/Presentation Information Worksheet 225
Tool 67. Trainer's Planner for Offsite Training 228
Trainer Self-Preservation: Five Ideas for Taking Charge of Your Recharging 230
Tool 68. Best Books for Trainers 232
Tips for the Lone Ranger Trainer 234
Things They Don't Tell You in Train-the-Trainer Courses 235
Additional Suggested Resources 237
CHAPTER 5: Evaluate 239
Formative Evaluation 241
Tool 69. Formative Self-Evaluation Tool 242
Tool 70. Course Daily Refl ection 245
Tips for Formative Evaluation 246
Summative Evaluation: Client, Team, and Trainer Evaluation of Training 247
Tool 71. Post-Mortem: Client's Evaluation of Training Project 248
Tool 72. Post-Mortem: Team's Evaluation of the Training Project 250
Tool 73. Trainer's Evaluation of Session/Learners 254
Summative Evaluation: Learner Evaluation of Training 257
Tool 74. Learner Course Evaluation Template A: Overview 258
Tool 75. Learner Course Evaluation Template B: Narrative 260
Tool 76. Learner Course Evaluation Template C: Detailed 262
Course and Program Evaluation 265
Tool 77. Strategies for Evaluating Training Results 266
The Kirkpatrick Taxonomy for Evaluating Training Programs 269
What Is "ROI"? 270
Tool 78. Evaluating Training at Five Levels 272
Alternatives to Kirkpatrick? 275
Tool 79. Stuffl ebeam's CIPP Model of Evaluation 276
Additional Suggested Resources 281
List of Contributors 283
About the Editor 287
