Rights Contact Login For More Details
More About This Title Jossey-Bass Academic Administrator's Guide to Conflict Resolution
- English
English
· Guidelines for knowing when it is appropriate to intervene in a conflict
· Strategies for helping to change irrational and negative thinking to positive rational thought
· Methods for handling interpersonal conflict—between two parties—within a department
· An outline of the major approaches for managing conflict and information¾when they work and when they don’t
· Effective strategies for preventing and solving specific problems
- English
English
Ann F. Lucas is a consultant and professor emerita at Fairleigh Dickinson University, where she served as campus chair in the Department of Management and also the Department of Psychology. She is a diplomate of the American Board of Professional Psychology and author of Leading Academic Change and Strengthening Departmental Leadership both from Jossey-Bass.
- English
English
About the Authors.
1. Understanding conflict.
2. A framework for conflict analysis.
3. Intrapersonal conflict: the impact of stress and negative thinking.
4. Interpersonal conflict: Helping people who don’t get along.
5. Intragroup conflict: the academic administrator as team leader.
6. Intergroup conflict: conflict on a larger scale.
7. Conflict intervention.
8. Collaborating with other departments to manage conflict.
Recommended Reading.
Index.
- English