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More About This Title The Emotionally Intelligent Nurse Leader
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Preface ix
About the Author xi
Introduction xiii
PART ONE: Understanding Emotional Intelligence
1. An Age-Old, New Kind of Nursing Intelligence 3
2. Emotions in a Techno-Illogical Age 20
3. Emotional Intelligence and Leadership 42
PART TWO: Intelligently Creating, Sharing a Vision, and Setting an Example
4. Leaders Who Create 69
5. Leaders Who Share a Vision 93
6. Leaders Who Set an Example 119
PART THREE: Intelligent Transfer of Information
7. Downloading: Honing Emotional Intelligence 141
8. Uploading: Coaching Emotional Intelligence 163
9. Weathering a Crash: Conflict Resolution in the Health Care Environment 184
PART FOUR: Changing the Culture of Nursing and the Organization
10. Shaping the Work Environment and Culture 215
11. Rebuilding and Upending the Hierarchical Pyramid 238
12. The Future of Emotional Intelligence for Nursing Leadership 262
References 279
Name Index 299
Subject Index 307
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--Marjorie Beyers, RN, PhD, FAAN, former executive director,American Organization of Nurse Executives
"Mae Taylor Moss brings together her firsthand knowledgeof the nursing profession and her considerable knowledge ofemotional intelligence. The result is a book that conveys bothscientific scholarship and practical wisdom for present and futurenurse leaders."
--John D. Mayer, professor of psychology, University of NewHampshire ¾Peter Salovey, Chris Argyris Professor ofPsychology; dean, Graduate School of Arts and Science, YaleUniversity“Nurse leaders with emotional intelligence are in high demand in today’s environment. Mae Taylor Moss has drawn from her wide experience to create this exceptional resource for understanding the concepts and practical application of emotional intelligence for nurses who want to succeed in their challenging roles.”
--Marjorie Beyers, RN, PhD, FAAN, former executive director, American Organization of Nurse Executives
“Mae Taylor Moss brings together her firsthand knowledge of the nursing profession and her considerable knowledge of emotional intelligence. The result is a book that conveys both scientific scholarship and practical wisdom for present and future nurse leaders.”
--John D. Mayer, professor of psychology, University of New Hampshire ¾Peter Salovey, Chris Argyris Professor of Psychology; dean, Graduate School of Arts and Science, Yale University