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More About This Title The Trainer's Journey to Competence: Tools, Assessments, and Models w/WS
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Acknowledgments.
Introduction.
Chapter 1: What Is a Training Function?
The Purpose of a Training Function.
Centralized and Decentralized Training Functions.
Chapter 2: What Is a Competency?
Competency Defined.
How Competencies Are Built from Knowledge and Skill.
How Competencies Are Measured.
Suggested Uses for Competency Checklists.
Steps to Set Up a Competency Measurement Process.
Chapter 3: Trainer or Instructor Competencies.
Competencies Required of Trainers or Instructors.
Competency Checklists for the Trainer or Instructor.
How to Use the Competency Checklists.
Trainer or Instructor Development Plan.
Chapter 4: Facilitator or Coach Competencies.
Competencies Required of Facilitators or Coaches.
Competency Checklists for the Facilitator or Coach.
How to Use the Competency Checklists.
Facilitator or Coach Development Plan.
Chapter 5: Course Designer Competencies.
Competencies Required of a Course Designer.
Competency Checklists for Course Designers.
How to Use the Competency Checklists.
Course Designer Development Plan.
Chapter 6: Training Manager Competencies.
Competencies Required of a Training Manager.
Competency Checklists for the Training Manager.
How to Use the Competency Checklists.
Training Manager Development Plan.
Chapter 7: Training Coordinator Competencies.
Competencies Required of a Training Coordinator.
Competency Checklists for Training Coordinators.
How to Use the Competency Checklists.
Training Coordinator Development Plan.
Chapter 8: Being a Department of One.
Sorting Priorities.
Competency Checklist for a Department of One.
Making a Training Plan.
Presenting a Training Plan.
Chapter 9: How to Develop Internal Certification Programs.
Developing a Certification Program in Your Organization.
Choosing Between Internal or External Certifying Authority.
Defining Certificates and Certification.
Using Developed Competencies to Plan a Certificate or Certification Program.
Demonstrating Competence and Understanding Versus Performing.
Introducing Training Competencies in the Organization.
Measuring Competencies: Self, Peer, and Supervisory Assessments.
Setting Up Feedback and Development Processes.
Gaining Agreement on a Certification Program.
Using Certification Programs: Cautions.
Resources.
Sample Competency Checklists and Development Plans.
Glossary.
Bibliography.
Index.
About the Author.
How to Use the CD-ROM.
Pfeiffer Publications Guide.
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--Michael Nolan, president, Friesen, Kaye and Associates
"Barbazette has taken the mystery out of competencies...her book is comprehensive, yet simple and straightforward."
--Judith Hale, Hale Associates, and author, Performance-Based Certification
"It takes a senior practitioner like Jean to ‘tell it like it is’ with this great sourcebook for those who want to grow their current skill set."
--Dr. Beverly Kaye, founder and CEO, Career Systems International, and author, Up is NOT the Only Way
"Here is the beginning of a great series that experienced trainers have been waiting for. The templates are great job aids for trainers, course designers, training managers and coordinators."
--Mel Silberman, president, Active Training, author, Active Training and 101 Ways to Make Training Active