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More About This Title Supply Chain Management in the Retail Industry
MICHAEL HUGOS is the chief information officer of Network Services Company, a $6.8 billion distribution organization serving customers throughout North America. He has extensive experience in distribution, logistics, and applying technology to meet the challenges of supply chain management. He holds an MBA from Northwestern University's Kellogg School of Management.
CHRIS THOMAS is a?professional writer in Boise, Idaho.
CHAPTER1:AN INTRODUCTION TO SUPPLY CHAIN MANAGEMENT.
The Evolution of the Supply Chain.
How the Supply Chain Works.
The Evolving Structure of Supply Chains.
Participants in the Supply Chain.
Aligning the Supply Chain with Business Strategy.
CHAPTER2:THE RETAIL DISTRIBUTION CHANNEL.
Participants in the Distribution Channel.
Types of Channels.
CHAPTER3:SUPPLY CHAIN OPERATIONS: PLANNING.
Five Links in the Chain.
CHAPTER4:SUPPLY CHAIN OPERATIONS: SOURCING MATERIALS AND MAKING PRODUCTS.
Credit and Collections.
CHAPTER5:SUPPLY CHAIN OPERATIONS: DELIVERIES AND RETURNS.
The Reality of Returns.
Outsourcing Supply Chain Operations.
CHAPTER6:TECHNOLOGY AND SUPPLY CHAIN COORDINATION.
The “Bullwhip Effect”.
Coordinating the Supply Chain.
Collaborative Planning, Forecasting, and Replenishment.
Starting Supply Chain Collaboration.
Inventory Management Systems.
Assessing Technology and System Needs.
CHAPTER7:MEASURING PERFORMANCE: SUPPLY CHAIN METRICS.
Four Types of Markets.
Market Performance Categories.
Customer Service Metrics.
Internal Efficiency Metrics.
Demand Flexibility Metrics.
Product Development Metrics.
Collecting and Using Performance Data.
Spotlighting Problems and Opportunities.
CHAPTER8:DEFINING SUPPLY CHAIN OPPORTUNITIES.
Combining System Design and Strategy.
Initial Project Plans and Budgets.
CHAPTER9:DEVELOPING SUPPLY CHAIN SYSTEMS.
Organizing a Systems Development Project.
Designing a Supply Chain System.
Creating a System Prototype.
Final Planning and Budgeting.
The Build Phase.
CHAPTER10:THE REAL-TIME SUPPLY CHAIN AND BEYOND.
Power on Demand.
Retail Technology Trends.