Title Details

Deborah K. Dilley, Director, SmartPros Banking, is a seasoned financial services executive and senior manager with a successful two-decade career in the banking, high tech, and corporate training industries. She was founder and CEO of Sage Online Learning, Inc. prior to its acquisition by SmartPros, Ltd., and has held senior management positions at Bankers Trust (now Deutsche Bank), Wells Fargo, and Omega Performance Corporation, where she served as executive vice president. Dilley brings an in-depth knowledge of the regulatory demands and training requirements of the financial services industry, as well as the technical know-how to deliver online learning reliably and effectively.

1. Banking 101; Understanding the Basics.

2. Deposit Insurance and the Regulatory Environment: How Does It All Work?

3. Understanding Banking Deposit Accounts, Interest Rates and Limitations.

4. Regulatory Compliance: the Essentials.

5. The Business of Banking & The Bank Secrecy Act.

6. The Banker: Knowledge, Skills and Attitude.

7. The Ethical Banker: An Introduction to Ethics.

8. Managing Others: What Every Banker Needs to Know.

9. The Market: It's Bigger Than You Think.

10. Customer Service: The Key Ingredient.

11. Context and Content; Putting It All Together.

Index.