Title Details

CDR has been a premier conflict resolution and training organization throughout the US and around the world for more than 25 years. Their clients include United Airlines, Levi Strauss, The US Departments of Treasury, Interior, and Reclamation, Air West, the Supreme Court of Ohio, the United Nations Institute for Training and Research, the Ceyhan Oil Pipeline Project, the Federal Reserve, the South Africa National Peace Secretariat. Among their staff are Chris Moore (The Mediation Process), Bernie Mayer (The Dynamics of Conflict Resolution, Beyond Neutrality), Suzanne Ghais (Extreme Facilitation), and many others. Ms. Ghais will be the project leader for this training package, ably assisted by Bernie Mayer. CDR has its home offices in Boulder, Colorado.

ACKNOWLEDGMENTS.

ABOUT CDR ASSOCIATES.

INTRODUCTION.

CDR’s Training Strategy.

CDR’s Approach to Conflict and Collaboration.

Overview of the Modules.

Contents of the Modules.

What Every Trainer Should Know.

A Lifelong Journey.

MODULE 1. Dynamics of Competition and Cooperation.

MODULE 2. Causes and Dynamics of Conflict.

MODULE 3. Interest-Based Negotiation and Problem Solving.

MODULE 4. Communication Skills I: Effective Listening.

MODULE 5. Communication Skills II: Framing and Reframing.

MODULE 6. Raising Conflict Productively.

MODULE 7. Structural Conflict in Organizations.

MODULE 8. Facilitative Leadership.

"All of the trainers I had the opportunity to work with increased my level of learning."
—Clinical social worker

"I really appreciated the energy and enthusiasm you and your colleagues dedicated to the Mediation Process Seminar. The richness of the coaching and individual time for feedback to participants was a very helpful and impressive component of the training."
—Director, University Training Resource Center

"Tremendous impact—brought the understanding and feel of the experience to life. Some of the most effective role playing I have experienced (and I hated role playing until these sessions)."
—Senior manager, large international corporation

"The demonstrations gave me an opportunity to watch and learn how many ways a situation can be viewed and handled."
—Ombudsman case coordinator, large international corporation

"Changed my life! Can't wait to start my practice."
—Editor

"[I learned] how mediation can resolve conflicts at work. It's a tool we've not used before, but will now."
—Director of Human Resources, large corporation

"[The trainers'] different styles of presentations and mediation were very valuable to see. They were all great in their individual ways."
—Psychologist

"[l learned] a totally different approach. I knew there had to be a better way. This week I learned a better way."
—Attorney

"Thank you for creating CDR! I think it offers a fabulous service, both in terms of mediating and training. The seminar last week was among the best I have ever attended. Since that experience, I have realized not only that I enjoy that type of 'exercise' but that I might be good at it, too. That is an unexpected revelation. I am thinking about how to get involved."
—Attorney