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More About This Title Managing Talent Retention: An ROI Approach
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THE AUTHORS
JACK J.PHILLIPS is chairman of the ROI Institute. A seasoned HR veteran, Phillips has served as a senior HR executive in two Fortune 500 companies and in top executive roles, including president of a regional bank. A prolific writer, Phillips is the author or editor of more than 50 books and more than 200 articles.
LISA EDWARDS serves as director, Global Learning and Development, at Corbis (www.Corbis.com) where she is responsible for developing Corbis' managers and leaders across sixteen countries.
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List of Figures, Tables, and Exhibits xiii
Acknowledgements xvii
1 Talent Management: The Key to Organizational Success 1
2 Why Talent Retention Is a Serious Problem 26
3 An ROI Approach to Managing Retention 42
4 Measure and Monitor Turnover and Retention Data 58
5 Develop Fully Loaded Costs of Talent Departure 79
6 Diagnose Cause of Talent Departure 105
7 Recruit Talent 138
8 Establish an Appropriate Work Environment 161
9 Create Equitable Pay and Performance Processes 191
10 Build Motivation and Commitment 214
11 Match Solutions to Needs 243
12 Forecast ROI of Retention Solutions 257
13 Calculate ROI of Retention Solutions 276
14 Make Adjustments and Continue 299
15 Case Study: A Master’s Degree for High-Potential
Employees: Federal Information Agency 327
Jack J. Phillips
16 Case Study: Skill-Based Pay: SoutheastCorridor Bank (SCB)352
Patricia Pulliam Phillips
17 Case Study: Coaching for New Employees: Global Media Company 368
Lisa Ann Edwards and Christina Lounsberry
Index 381
About the Authors 401