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The NTL Handbook of Organization Development and Change: Principles, Practices, and Perspectives
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  • Wiley

More About This Title The NTL Handbook of Organization Development and Change: Principles, Practices, and Perspectives

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The NTL Handbook of Organization Development and Change is an essential tool for both practitioners and students who want to know how to effectively bring about meaningful and sustainable change in organizations. Featuring contributions from leading practitioners, academics, and scholars in the field, each chapter comprehensively explores a key aspect of organization development including core theories and methods, OD in the international and world setting, practical applications, the future of OD, and many others. Co-published with the NTL Institute, a long-time leader and champion for the field, The NTL Handbook of Organization Development and Change boasts an extensive range of knowledge, experience, and methods integrated by a philosophical system that underscores the vital mission of OD as well as provides expert guidance in the art and science of making organizational development and change work.
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Michael Brazzel, Ph.D., is an organization development consultant, economist, university educator-researcher, and former manager in United States government agencies. He has experience as an internal and external OD consultant with consulting experience in North America, Africa, Asia, and Europe.
  • English

English

Figures, Tables, and Exhibits xiii

Foreword xvii
Edith Whitfield Seashore and Charles Seashore

Acknowledgments xxv

Introduction: Getting the Most from This Book 1

PART ONE: ORGANIZATION DEVELOPMENT AS A PROFESSION AND A FIELD

1 Organization Development as a Profession and a Field 13
Robert J. Marshak

2 A History of Organization Development 28
Stanley R. Hinckley Jr.

3 Values, Ethics, and OD Practice 46
David Jamieson and William Gellermann

PART TWO: CORE THEORIES AND METHODS

4 Use of Self in OD Consulting: What Matters Is Presence 69
Mary Ann Rainey Tolbert and Jonno Hanafin

5 Action Research: Origins and Applications for ODC Practitioners 83
Arthur M. Freedman

6 Organizational Change Processes 104
Ed Mayhew

7 Resistance and Change in Organizations 121
Rick Maurer

8 Theory and Practice of Multicultural Organization Development 139
Bailey W. Jackson

PART THREE: ORGANIZATION DEVELOPMENT AND THE OD PROCESS

9 An OD Map: The Essence of Organization Development 157
Ted Tschudy

10 Entry and Contracting Phase 177
Susan M. Gallant and Daisy Ríos

11 Organization Diagnosis Phase 192
Julie A. C. Noolan

12 Intervention Phase 212
Katherine Farquhar

13 Evaluation and Termination Phase 231
Roland E. Livingston

PART FOUR: WORKING FROM LEVELS OF SYSTEMS PERSPECTIVES: INDIVIDUALS TO ENVIRONMENT

14 Working with Individuals in an Organizational Context 249
Edwin C. Nevis, Jonno Hanafin, and Mary Ann Rainey Tolbert

15 Working with Groups in Organizations 264
Matt Minahan

16 Large Group Methods: Developments and Trends 287
Barbara Benedict Bunker and Billie T. Alban

17 Working in Very Large Social Systems: The 21st Century Town Meeting 302
Carolyn J. Lukensmeyer and Daniel Stone

18 Changing Organizations and Systems from the Outside: OD Practitioners as Agents of Social Change 317
Mark Leach

19 Building a Sustainable World: A Challenging OD Opportunity 335
John D. Adams

PART FIVE: ORGANIZATION DEVELOPMENT IN AN INTERNATIONAL AND WORLD SETTING

20 Borders and Boundaries: Cross-Cultural Perspectives for OD Practitioners 355
Seán Gaffney

21 Working Effectively as a Global OD Practitioner: The Whole World in One Room 370
Rebecca Chan Allen

22 Organization Development in Asia: Globalization, Homogenization, and the End of Culture-Specific Practices 387
Tojo Thatchenkery

PART SIX: ORGANIZATION DEVELOPMENT APPLICATIONS AND PRACTICES

23 The Impact and Opportunity of Emotion in Organizations 407
Annie McKee and Frances Johnston

24 Working with Energy in Organizations 424
Juliann Spoth

25 Appreciative Inquiry as an Organization Development and Diversity Process 440
Cathy L. Royal

26 Culture Assessment as an OD Intervention 456
Edgar H. Schein

27 A Complexity Science Approach to Organization Development 466
Edwin E. Olson

28 Developing Organizations as Learning Systems 485
Anthony J. DiBella

PART SEVEN: THE FUTURE OF ORGANIZATION DEVELOPMENT

29 A Positive Vision of OD’s Future 501
Christopher G. Worley and Ann McCloskey

About the Editors 515

About the Contributors 517

Name Index 523

Subject Index 529

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English

"Exactly what the OD field has been calling for--a compendium of models, processes, theories¾culled from top NTL experts. As a handbook, you can read some, or read all, of these gifts of knowledge. Depending on your level of experience, this book provides either a primer or a learning curve, never before so tangible. Enjoy!"
--Therese Yaeger, associate director, Ph.D. Program in Organization Development, Benedictine University

"I opened this book and could not stop reading it.  The breadth, depth, and quality of this book on OD and change kept me engaged."
--John D. Carter, president, Gestalt Institute of Cleveland, OSD Center, Cleveland, Ohio

"The handbook brilliantly captures the forms, functions, and field that is OD from its academic origins through its development as a science and into its most practical applications."
--Lennox E. Joseph, advisor, organizational effectiveness and development, The World Bank

"Founders, pioneers, and co-creators of the future of OD have come together to offer educators, students, and practitioners a very rich, yet easy and enjoyable to read overview of the past, present, and future values, principles, and practice of organizational development and change."
--Nancy Haus, faculty member, Bowling Green State University's Master of Organizational Development program

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