Managing Assertively: How to Improve Your People Skills, A Self-Teaching Guide, Second Edition
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More About This Title Managing Assertively: How to Improve Your People Skills, A Self-Teaching Guide, Second Edition
English
A proven program for increasing your management skills
Managing Assertively has helped tens of thousands of businesspeoplebecome more effective managers by sharpening their people skills.Leading management trainer Madelyn Burley-Allen shows you how you,too, can learn to resolve conflicts and defuse interpersonalproblems that invariably arise at work. Her step-by-steptechniques, clear examples, and competence-building exercises willimmediately improve your supervisory skills, sharpen yourself-awareness, and make you a more confident, assertive manager.You'll learn how to:
* Use eight building blocks to become a more effective manager
* Overcome self-defeating behavior
* Handle criticism to maintain and enhance self-esteem
* State limits and expectations to clarify assignments
* Become a more effective listener
* Receive and give positive feedback to enhance team building
* Handle conflict, stress, personal problems, and a wide range ofother difficult on-the-job situations
* By following the user-friendly, interactive, self-teachingformat, you can work at your own pace as you master managementessentials.
Managing Assertively has helped tens of thousands of businesspeoplebecome more effective managers by sharpening their people skills.Leading management trainer Madelyn Burley-Allen shows you how you,too, can learn to resolve conflicts and defuse interpersonalproblems that invariably arise at work. Her step-by-steptechniques, clear examples, and competence-building exercises willimmediately improve your supervisory skills, sharpen yourself-awareness, and make you a more confident, assertive manager.You'll learn how to:
* Use eight building blocks to become a more effective manager
* Overcome self-defeating behavior
* Handle criticism to maintain and enhance self-esteem
* State limits and expectations to clarify assignments
* Become a more effective listener
* Receive and give positive feedback to enhance team building
* Handle conflict, stress, personal problems, and a wide range ofother difficult on-the-job situations
* By following the user-friendly, interactive, self-teachingformat, you can work at your own pace as you master managementessentials.
English
Madelyn Burley-Allen, the founder and President of Dynamics ofHuman Behavior, has conducted over 2,000 seminars on listening andmanagement for organizations around the world. A frequent speakerat state and national conferences, she has consulted for suchcompanies as AT&T, DuPont, IBM, and State CompensationInsurance Funds all over the country. Her work has been covered innumerous magazines and newspapers, including Glamour and WorkingWoman, and she has appeared on several national television andradio shows. She is the author of Listening: The Forgotten Skill,also available from Wiley.
English
The Gateway to Effectiveness.
Building Blocks to Managing Assertively.
Supervisory Styles: Assertive--Aggressive--Passive.
Unblocking Your Assertiveness to Build Your Self-Esteem.
Listening.
Taking Risks.
Constructive Feedback: Criticism.
Saying No.
Handling Criticism.
Giving and Receiving Positive Feedback.
Payoffs for Success.
Bibliography.
Index.
Building Blocks to Managing Assertively.
Supervisory Styles: Assertive--Aggressive--Passive.
Unblocking Your Assertiveness to Build Your Self-Esteem.
Listening.
Taking Risks.
Constructive Feedback: Criticism.
Saying No.
Handling Criticism.
Giving and Receiving Positive Feedback.
Payoffs for Success.
Bibliography.
Index.
