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More About This Title Group Dynamics and Team Interventions: Understanding and Improving Team Performance
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Timothy M. Franz is a Professor of Psychology at St. John Fisher College. His area of expertise is small group and team processes. In addition, he is an experienced applied researcher, specializing in conducting focus groups, interviews, and surveys. He has published in journals such as the Journal of the American Medical Association and the Journal of Applied Psychology.
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Acknowledgements xx
Part I Introduction 1
1 Introduction to Teams 3
2 Methods of Assessing and Evaluating Team Functioning 18
Part II Inputs 43
3 Team Theories and Concepts 45
4 Understanding Culture and Diversity 70
5 Preparing the Environment for Teamwork 93
Part III Processes 109
6 Improving Small Group Communication and Trust 111
7 Improving Creativity and Innovation 137
8 Improving Problem Solving and Decision Making 157
9 Understanding Cohesion and Collaboration 176
10 Reducing Dysfunctional Conflict and Improving Cooperation 199
11 Influence, Power, and Leadership 229
12 Working in Virtual Teams 259
Part IV Outputs 281
13 Searching for Synergy: Creating a High-Performing Team 283
Appendix: Improving Team Meetings 300
References 307
Index 340
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"He covers this territory remarkably well in this book, which stands as a combined textbook and operational manual. Summing Up: Highly recommended. Lower-division undergraduates through faculty and professionals.” (Choice, 1 March 2013)