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More About This Title Training Needs Assessment: Methods, Tools, and Techniques w/CD
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The Author
Jean Barbazette is the president of The Training Clinic, a training consulting firm, and author of Instant Case Studies, Successful New Employee Orientation, Second Edition, and The Trainer's Journey to Competence: Tools, Assessments, and Models, all from Pfeiffer, and The Trainer's Support Handbook.
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Contents of the CD-ROM xi
Acknowledgments xiii
Introduction 1
Chapter 1: What Is Needs Assessment? 3
What Is Needs Assessment? 5
Why Conduct a Needs Assessment? 5
Why Are Needs Assessments Valuable to an Organization? 6
How Are Training Needs Assessments Done? 6
What Is Involved in the Process of Conducting a Needs Assessment? 7
How Can You Convince Your Client to Invest in a Needs Assessment Effort? 9
How Can the Trainer Set Expectations and Gain Participation When Conducting a Needs Assessment? 10
Who Decides Which People Are Involved and What Measures Are Assessed? 10
How Are Problems and Barriers Overcome When Conducting a Needs Assessment? 11
Chapter 2: Is It a Training Need? How to Conduct a Performance Analysis 15
What Is Performance Analysis? 17
What Is the Purpose of Performance Analysis? 17
How Is Performance Analysis Conducted? 18
What Is Post-Training Performance Analysis? 23
What Are the Problems and Cautions When Conducting Performance Analysis? 33
What Needs to Be Done with the Information Collected? 33
Chapter 3: How to Gather Information 37
What Is the Purpose or Objective of Collecting the Information? 39
Where Can You Find Existing Information, or Does New Information Have to Be Gathered? 39
What Is the Difference Between Informal and Formal Information Collection? 40
What Are the Key Elements in Constructing Written Surveys? 42
What Are Different Forms for Survey Questions? 44
What Are Guidelines to Collect Statistically Significant Information? 58
When and Why Are Interviews Appropriate to Gather Information? 58
Chapter 4: Feasibility Analysis 61
What Is the Purpose of a Feasibility Analysis? 62
How Is a Feasibility Analysis Conducted? 62
Chapter 5: Needs Versus Wants Surveys 67
What Is a Needs Versus Wants Survey? 68
How Is It Conducted? 68
Who Should Do It and How to Interpret Results? 74
Chapter 6: Goal Analysis 77
What Is the Purpose of Goal Analysis? 78
How Is It Conducted? 78
Chapter 7: Task Analysis 83
What Is the Purpose of Task Analysis? 84
What Is the Difference Between Job Analysis and Task Analysis? 84
How Is It Conducted? 84
What Makes Conducting a Task Analysis Difficult? 86
What Is Done with the Results of a Task Analysis? 86
Chapter 8: Target Population Analysis 91
What Is the Purpose of Target Population Analysis? 92
How Is Target Population Analysis Conducted? 92
What Types of Decisions Are Made from the Results of a Target Population Analysis? 96
Chapter 9: Contextual Analysis 99
What Is Contextual Analysis? 100
How Will the Training Be Delivered? 100
When Will the Training Be Presented? 105
What Are the Other Requirements to Deliver the Training? 106
Chapter 10: Develop and Present a Training Plan to Management 109
What Is in a Ten-Part Training Plan? 110
How Is a Plan Presented to Management to Gain Approval? 117
Needs Assessment Competencies 121
Training Planner Competencies 139
Glossary 161
Bibliography 164
Index 167
About the Author 171
How to Use the CD-ROM 172
Pfeiffer Publications Guide 174
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--Saul Carliner, Ph.D., CTDP, assistant professor, Graduate Program in Educational Technology, Concordia University, Montreal, Quebec, Canada
