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More About This Title BUILDING HIGH PERFORMANCE BUSINESS RELATIONSHIPS:RESCUE, IMPROVE AND TRANSFORM YOUR MOST VALUABLE ASSETS
- English
English
Every business sinks or swims on the quality of its relationships and alliances, whether they are between management and staff, departments, subsidiaries, partners, suppliers, or customers. It's no wonder then that building and maintaining high performance relationships has emerged as one of the hottest topics in today's hypercompetitive, global business environment. This indispensable guide will help you to understand what high performance relationships are and how they work. Written by a distinguished pioneer in the field, it explains what a high performance business culture populated by a fully engaged workforce looks like. It describes simple, proven strategies and techniques for implementing and sustaining high performance relationships, both internally, within your organizations, and externally. And, it details the many benefits that await business organizations of any size that place greater emphasis on relationship performance management.
- Offers simple and effective methods for building successful business and organizational relationships
- Concise and easy to read, this book provides a common language and practice for high performance relationship management and critical change management
- Arms you with an array of tested-in-the-trenches tools for building robust and sustainable high performance business relationships
- English
English
- English
English
Acknowledgements ix
Introduction xi
Chapter 1 0 to 10 Relationship Management — a storyboard perspective 1
Part A Framework and components of 0 to 10 Relationship Management 29
Chapter 2 The framework 31
Chapter 3 The 11 relationship types 61
Chapter 4 Key components 117
Part B People and change 159
Chapter 5 Let’s Go change model 161
Part C Journey management 183
Chapter 6 The relationship development curve 185
Chapter 7 The 12/12/6 roadmap process 205
Appendix A Master negotiation terms sheet 247
Appendix B Activities 253
Appendix C Templates 265
References 273
Index 277