The X-Factor: Getting Extraordinary Results from Ordinary People
Rights Contact Login For More Details
- Wiley
More About This Title The X-Factor: Getting Extraordinary Results from Ordinary People
English
Ross Reck is a consultant who spent the last 15 years developing a four-step management process to help his global clients add millions to their bottom lines. His philosophy is built around what he terms as the "X-factor" -- the secret of getting ordinary people X-cited about going the X-tra mile to help their managers achieve X-traordinary results. The process he builds around it is comprehensive, easy to understand and use, and universal in its application. Presenting his techniques as a business parable, Reck shows how any manager can harness the "X-factor" to achieve extraordinary results from ordinary people.
English
ROSS R. RECK, PhD, is an internationally known author, speaker, and consultant. He received his PhD from Michigan State University and spent ten years as a professor of management at Arizona State University. His clients include Hewlett-Packard, John Deere, American Express, and numerous other Fortune 500 companies. Dr. Reck is also coauthor of the bestselling The Win-Win Negotiator.
English
Introduction.
In Search of a Great Manager.
Meeting A Great Manager.
Discovering the X-Factor.
R_x For Taming The X-Factor.
Step One: Plans.
Step Two: Relationships.
Step Three: Agreements.
Step Four: Maintenance.
Taming the X-Factor With Customers.
Taming the X-Factor With A Labor Union.
The End of a Great Morning.
He Became A Great Manager: A Summary.
Appendix A: Putting The X-Factor To Work.
Appendix B: Using The PRAM Model As A Diagnostic Tool.
Appendix C: Three Factors That Assure Your Success in Taming the X-Factor.
Index.
About the Author.
In Search of a Great Manager.
Meeting A Great Manager.
Discovering the X-Factor.
R_x For Taming The X-Factor.
Step One: Plans.
Step Two: Relationships.
Step Three: Agreements.
Step Four: Maintenance.
Taming the X-Factor With Customers.
Taming the X-Factor With A Labor Union.
The End of a Great Morning.
He Became A Great Manager: A Summary.
Appendix A: Putting The X-Factor To Work.
Appendix B: Using The PRAM Model As A Diagnostic Tool.
Appendix C: Three Factors That Assure Your Success in Taming the X-Factor.
Index.
About the Author.
English
"...easy to read book..." (Business Plus, May 2002)
