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More About This Title Social Marketing and Social Change: Strategies and Tools for Health, Well-being, and the Environment
English
How can we facilitate more effective, efficient, equitable and sustainable solutions to the problems that confound our communities and world? Social marketing guru R. Craig LeFebvre weaves together multi-level theories of change, research and case studies to explain and illustrate the development of social marketing to address some of society’s most vexing problems. The result is a people-centered approach that relies on insight and empathy as much as on data for the inspiration, design and management of programs that strive for changes for good. This text is ideal for students and professionals in health, nonprofit, business, social services, and other areas.
“This is it -- the comprehensive, brainy road map for tackling wicked social problems. It’s all right here: how to create and innovate, build and implement, manage and measure, scale up and sustain programs that go well beyond influencing individual behaviors, all the way to broad social change in a world that needs the help.”—Bill Novelli, Professor, McDonough School of Business, Georgetown University, former CEO, AARP and founder, Porter Novelli and the Campaign for Tobacco-Free Kids
“I’m unaware of a more substantive treatise on social marketing and social change. Theoretically based; pedagogically focused; transdisciplinary; innovative; and action oriented: this book is right for our time, our purpose, and our future thinking and action.”—Robert Gold, MS, PhD, Professor of Public Health and Former Dean of the School of Public Health at the University of Maryland, College Park
“This book -- like its author -- is innovative and forward-looking, yet also well-grounded in the full range of important social marketing fundamentals.”—Edward Maibach, MPH, PhD, University Professor and Director, Center for Climate Change Communication, George Mason University
English
R. Craig Lefebvre, PhD is a thought leader and practice advocate for applying marketing to social issues. He is chief maven at socialShift—a social design, marketing, and media consultancy, lead change designer at RTI International, and research professor in the University of South Florida College of Public Health.
English
Figures and Tables xi
Acknowledgments xiii
Preface xix
The Author xxv
Chapter 1 The History and Domains of Social Marketing 1
Learning Objectives 2
The Change We Need: New Ways of Thinking About Social Issues 2
Wicked Problems and Their Solution 5
Why Use Social Marketing? 9
What Is Social Marketing? 13
A Historical Perspective 15
Summary 30
Key Terms 31
Discussion Questions 31
Chapter 2 Principles of Social Marketing 33
Learning Objectives 34
The Characteristics of Social Marketing 34
How Can We Use Social Marketing? 38
Strategic Social Marketing 41
Ethics for Social Marketing 70
Summary 72
Key Terms 73
Discussion Questions 74
Chapter 3 Determinants, Context, and Consequences for Individual and Social Change 75
Learning Objectives 76
Why Use Theory? 77
From Individual to System Levels of Analysis: Changing Scales of Reality 91
Mindspace 97
Shifting from Individuals to Markets 115
Summary 119
Key Terms 120
Discussion Questions 121
Chapter 4 Segmentation and Competition 123
Learning Objectives 124
Segmentation 124
Competition 143
Summary 153
Key Terms 154
Discussion Questions 154
Chapter 5 Moving from Descriptions of People to Understanding, Empathy, and Insight 157
Learning Objectives 158
The Depth Deficit 160
Priority Group Personas or Archetypes 163
The Creative Brief 169
The Vital Function of the Planner 175
Insight 177
Designing Research for Empathy, Insight, and Inspiration 184
Summary 202
Key Terms 203
Discussion Questions 203
Chapter 6 The Consumer Experience as the Marketer’s Touchpoint 205
Learning Objectives 206
Going Out of Our Heads 207
Exploratory Formative Research: Online Health Information Behaviors 215
A Continuum of Touchpoints 244
Summary 247
Key Terms 247
Discussion Questions 248
Chapter 7 Strategic Positioning and Brands 249
Learning Objectives 250
Positioning 250
Positioning Concurrency as an HIV Risk Behavior 252
Brands 254
Summary 265
Key Terms 266
Discussion Questions 266
Chapter 8 Embedding Marketing in Programs and Organizations: Developing Strategy 269
Learning Objectives 270
Creating a Marketing Strategy 272
Applying Social Marketing Anywhere, Anytime 288
Ways to Improve Social Marketing Programs 305
Summary 307
Key Terms 308
Discussion Questions 308
Chapter 9 Using Marketing Mix Components for Program Development 309
Learning Objectives 310
Products 311
Services 314
Places 321
Prices 325
Promotion 336
Pulling It All Together 345
Summary 346
Key Terms 347
Discussion Questions 348
Chapter 10 Monitoring and Evaluation 349
Learning Objectives 350
Program Monitoring 351
Evaluation 361
Summary 382
Key Terms 383
Discussion Questions 384
Chapter 11 Personal and Community Engagement in Change 385
Learning Objectives 386
Community-Based Approaches to Social Marketing 386
Shifting from Engagement to Activation 406
Can Social Marketing Revitalize Communities? 408
Summary 410
Key Terms 410
Discussion Questions 411
Chapter 12 Social Technologies for Social Marketing and Social Change 413
Learning Objectives 414
Developing Strategies for Social Media 414
Mobile Technologies 431
Pulling It Together: The Media Multiplexity Idea 440
Implications of Social and Mobile Technologies for Marketing Social Change 441
Summary 444
Key Terms 444
Discussion Questions 445
Chapter 13 Social Marketing for Dissemination and Program Sustainability 447
Learning Objectives 448
Dissemination of Program and Service Innovations 448
Marketing to Achieve Sustainable Programs 460
Summary 472
Key Terms 473
Discussion Questions 474
Chapter 14 Management and Innovation 475
Learning Objectives 476
Creating a Marketing Culture 476
Innovations 491
Looking to the Future of Social Marketing 497
Summary 501
Key Terms 503
Discussion Questions 503
References 505
Index 541
