Interaction Design - Beyond Human-ComputerInteraction 3e
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A revision of the #1 text in the Human Computer Interaction field, Interaction Design, the third edition is an ideal resource for learning the interdisciplinary skills needed for interaction design, human-computer interaction, information design, web design and ubiquitous computing.

The authors are acknowledged leaders and educators in their field, with a strong global reputation. They bring depth of scope to the subject in this new edition, encompassing the latest technologies and devices including social networking, Web 2.0 and mobile devices. The third edition also adds, develops and updates cases, examples and questions to bring the book in line with the latest in Human Computer Interaction.

Interaction Design offers a cross-disciplinary, practical and process-oriented approach to Human Computer Interaction, showing not just what principles ought to apply to Interaction Design, but crucially how they can be applied. The book focuses on how to design interactive products that enhance and extend the way people communicate, interact and work. Motivating examples are included to illustrate both technical, but also social and ethical issues, making the book approachable and adaptable for both Computer Science and non-Computer Science users. Interviews with key HCI luminaries are included and provide an insight into current and future trends.

The book has an accompanying website which has been updated to include resources to match the new edition.


1. What is interaction design?

1.1          Introduction

1.2          Good and poor design

1.3          What is interaction design?

1.4          The user experience

1.5          The process of interaction design

1.6          Interaction design and the user experience

2. Understanding and conceptualizing interaction

2.1          Introduction

2.2          Understanding the problem space and conceptualizing design

2.3          Conceptual models

2.4          Interface metaphors

2.5          Interaction types

2.6          Paradigms, theories, models, and frameworks

3. Cognitive aspects

3.1          Introduction

3.2          What is cognition?

3.3          Cognitive frameworks

4. Social interaction

4.1          Introduction

4.2          Being social

4.3          Face-to-face conversations

4.4          Remote conversations

4.5          Telepresence

4.6          Co-presence 

4.7          Emergent social phenomena

5. Emotional interaction

5.1          Introduction

5.2          Emotions and the user experience

5.3          Expressive interfaces

5.4          Frustrating interfaces

5.5          Persuasive technologies and behavioural change

5.6          Anthropomorphism and zoomorphism

5.7          Models of emotion

6. Interfaces

6.1          Introduction

6.2          Interface types

6.3          Natural user interfaces

6.4          Which interface?

7. Data gathering

7.1          Introduction

7.2          Five key issues

7.3          Data recording

7.4          Interviews

7.5          Questionnaires

7.6          Observation

7.7          Choosing and combining techniques

8. Data analysis, interpretation, and presentation

8.1          Introduction

8.2          Qualitative and quantitative

8.3          Simple quantitative analysis

8.4          Simple qualitative analysis

8.5          Tools to support data analysis

8.6          Using theoretical frameworks

8.7          Presenting the findings

9. The process of interaction design

9.1          Introduction

9.2          What is involved in interaction design?

9.3          Some practical issues

10. Establishing requirements

10.1        Introduction

10.2        What, How, and Why?

10.3        What are requirements?

10.4        Data gathering for requirements

10.5        Data analysis, interpretation, and presentation

10.6        Task description

10.7        Task analysis

11. Design, prototyping, and construction

11.1        Introduction

11.2        Prototyping and construction

11.3        Conceptual design: moving from requirements to first design

11.4        Physical design: getting concrete

11.5        Using scenarios in design

11.6        Using prototypes in design

11.7        Support for design

12. Introducing evaluation

12.1        Introduction

12.2        The why, what, where, and when of evaluation

12.3        Types of evaluation

12.4        Evaluation case studies

12.5        What did we learn from the case studies?

13. An evaluation framework

13.1        Introduction

13.2        DECIDE: A framework to guide evaluation

14. Evaluation Studies: From Controlled to Natural Settings

14.1        Introduction

14.2        Usability testing

14.3        Experiments

14.4        Field studies

15. Evaluation: Inspections, Analytics and Models

15.1        Introduction

15.2        Inspections: heuristic evaluation and walkthroughs

15.3        Analytics

15.4        Predictive models