Title Details

Alan Rossiter, PHD, is President of Rossiter & Associates, an industrial process improvement consulting company working primarily in the field of energy efficiency. In addition to consulting projects for companies such as ExxonMobil, ConocoPhillips, and BP, he provides training courses in pinch analysis and energy management. He also runs a separate series of courses in communication skills, engineering ethics, and professional excellence. Dr. Rossiter has more than twenty-five years of process engineering and management experience, and authored more than fifty publications, including numerous book chapters and refereed journal articles. He is a chartered engineer, a registered professional engineer (Texas), and a member of the American Institute of Chemical Engineers and the Institution of Chemical Engineers (UK).

FOREWORD ix

PREFACE xi

PROLOGUE: POSING A QUESTION xiii

I THE WORLD OF WORK 1

Chapter 1 Motivated to Work 3

Chapter 2 Life and Work 13

Chapter 3 Ethics at Work 19

II ELEMENTS OF PROFESSIONAL EXCELLENCE 27

Chapter 4 Communicating Effectively 29

Chapter 5 Fulfilling Commitments 43

Chapter 6 Recognizing and Expanding Your Professional Limits 57

Chapter 7 Investing in Your Profession and in Your Community 63

Chapter 8 Affirming Your Coworkers 71

Chapter 9 Celebrating Your Work 77

Chapter 10 Protecting Your Personal Life 81

EPILOGUE: NOTHING LASTS FOREVER 95

APPENDIX: TEXT OF THE HIPPOCRATIC OATH 101

REFERENCES 103

INDEX 107