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More About This Title The Five Most Important Questions You Will Ever Ask About Your Organization
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Peter Drucker's five questions are:
- What is our Mission? with Jim Collins
- Who is our Customer? with Phil Kotler
- What does the Customer Value? with Jim Kouzes
- What are our Results? with Judith Rodin
- What is our Plan? with V. Kasturi Rangan
These essential questions, grounded in Peter Drucker's theories of management, will take readers on a exploration of organizational and personal self-discovery, giving them a means to assess how to be--how to develop quality, character, mind-set, values and courage. The questions lead to action. By asking these questions, readers can focus on why they are doing what they are doing in their work, and how to do it better. Designed for today's busy professionals, this brief, clear and accessible book will challenge readers to ask these provocative questions and it will stimulate spirited discussions and action within any organization, inspiring positive change and new levels of excellence, helping all to envision the future of theirs' or any organization.
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Peter F. Drucker is known as the "father of modern management," and is a best-selling author of thirty-two books including the best-seller The Effective Executive. He is world-renowned thinker on leadership and management and his work has been featured in every major business periodical. A consultant to senior executives for more than fifty years Drucker passed away in 2005. Since Drucker's death, interest in him, his concepts and his books has only grown. His ideas continue to be as relevant today as they were when he first voiced them.
Jim Collins, Philip Kotler, Jim Kouzes, Judith Rodin and Kash Rangan are all well established thought leaders themselves, some with multiple best-sellers.
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Foreword xi
About Peter F. Drucker xvii
Why Self-Assessment? 1
Peter F. Drucker
Question 1: What Is Our Mission? 11
Peter F. Drucker with Jim Collins
Question 2: Who Is Our Customer? 23
Peter F. Drucker with Philip Kotler
Question 3: What Does the Customer Value? 37
Peter F. Drucker with Jim Kouzes
Question 4: What Are Our Results? 49
Peter F. Drucker with Judith Rodin
Question 5: What Is Our Plan? 63
Peter F. Drucker with V. Kasturi Rangan
Transformational Leadership 77
Frances Hesselbein
The Self-Assessment Process 83
Suggested Questions to Explore 87
Definitions of Terms 99
About the Contributors 103
About the Leader to Leader Institute 107
Acknowledgments 109
Additional Resources 111
Index 115
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“I rarely read long tomes of hundreds of pages but this book is great; it’s short and sharp and is good practical brain food.” (B2B Marketing, October 2015)