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More About This Title Change with Confidence: Answers to the 50 BiggestQuestions that Keep Change Leaders Up at Night
English
Praise for CHANGE WITH CONFIDENCE
“Phil Buckley is a world-class change leader and world-champion enthusiast for effective change management. Straightforward and engaging, Phil addresses the 50 questions all change managers need to answer with confidence in order to succeed. Rare too for an author in this field, he shares the ‘how-not-to’ as well as the ‘how-to.’ This is a book any manager wanting to succeed in change should keep close by.”
— Professor Chris Bones, Dean Emeritus, Henley Business School; Professor of Leadership, University of Manchester; and award-winning author of The Cult of the Leader
“Phil Buckley’s book gives excellent, practical advice on how to implement change in any private or public organization. What makes Change with Confidence so special is that it is organized around questions that anybody who is engaged in or leading change management will find to be key to their success. The real-life examples given for each question make this a very readable book. A must-buy for anybody who wants to avoid the most common mistakes in change management.”
— Stefan A. Bomhard, President, Europe, Bacardi Martini Group
“Change with Confidence provides leaders and leaders of change with a wealth of knowledge and experience that they can apply to their own change initiatives, and the real-world examples provide additional clarity on how to successfully manage or avoid common pitfalls.”
— David Sculthorpe, CEO, Heart and Stroke Foundation of Canada
Change Management is about helping people decide to change successfully
If you have been charged with leading a change initiative, chances are you were chosen for the job—that is, you didn’t volunteer, but rather were tapped to lead or manage a large change project. You may have been given a short briefing and left to your own devices to succeed or fail in an uncertain, often threatening, environment. You may find yourself struggling to adapt your skill set to unfamiliar and anxiety-inducing conditions, conscious that your performance will affect your future career paths.
Change with Confidence addresses the 50 biggest questions that change leaders ask time and again, and provides the context, examples, and advice to answer them well, and to enable successful, sustainable change. Whether you’re trying to figure it out, are in the planning stage, are actively managing or are working to make it stick, you’ll find guidance for a wide range of issues, including:
- Analyzing previous change initiatives to see what worked, what didn’t, and why
- Finding out who can influence your success or failure, help you, or trip you up
- Determining what resources you’ll need and how to get them
- Overcoming change fatigue and opposition to change.
Although every change has its own circumstances, there are proven processes, tactics, and behaviors that lead to lasting success. Change with Confidence offers practical, experience-based advice on a difficult and stressful challenge.
English
PHIL BUCKLEY is a senior change management professional with over twenty years of experience developing and executing change strategies to achieve aggressive business goals across global businesses in Canada, the Americas, and the UK. He has managed twenty-seven large-scale change projects, most recently co-leading global change management for the $19.6 billion Kraft Foods acquisition of Cadbury with a team of forty change leads across sixty countries.
His change assignments include mergers and acquisitions, demergers, organization restructurings, efficiency drives, culture initiatives, business model developments, strategy creation and deployments, downsizings, systems implementations, and organizational capability developments. Phil's practical experience working on change initiatives in twenty countries has taught him how to help people make lasting changes within their local environments and to give them the results they need. He is a frequent public speaker on change, including hundreds of corporate keynote presentations, business facilitations, and college teaching classes. His weekly blog is at changewithconfidence.com.
English
PART 1: FIGURING IT OUT 1
The Plan 3
1. What do I bring to the project? 4
2. How do I identify what needs to change? 7
3. What have we done before, and did it work? 12
4. What other change projects are going on? 16
Communication 21
5. Who are the stakeholders who can influence success? 22
6. What is the water cooler talk about your proposed change? 26
Getting Results 31
7. What do I need to know before I commit to deliverables? 32
8. How do I measure success? 36
9. Will the change actually achieve the desired outcome? 40
10. How do I avoid scope creep? 43
PART 2: PLANNING FOR CHANGE 49
The Plan 51
11. What does a good plan look like? 52
12. How do I get the budget to do it right? 56
13. What governance is required to run the project? 59
14. How do I prepare people to work in new ways? 65
15. How do I reduce risk? 70
Resources 75
16. How do I know what resources I need? 76
17. What makes a good project manager? 81
18. How do I get the best people to join the project team? 85
19. How do I know if a consultant can help me? 88
20. How do I set up the project team for success? 93
Communication 99
21. How do I get the leaders to personally commit to the project? 100
22. How can I help leaders prepare for their roles? 104
23. How do I describe the better future my project will bring? 108
24. How do I get people to care about my project? 112
25. How do I make my project the highest priority? 116
26. How do I communicate to the organization? 119
PART 3: MANAGING CHANGE 125
The Plan 127
27. How do I manage my day job, change project, and life? 128
28. When is the organization ready for big change? 132
Resources 137
29. How should we celebrate wins? 138
30. How do I get more resources if I need them? 143
31. How do I avoid losing team members? 147
32. What do I do if someone is pulled from my team? 152
33. How do I keep the project team energized? 156
Communication 161
34. How do I manage my stakeholders? 162
35. How can I minimize change fatigue? 167
36. How do I overcome resistance? 172
37. How do I know communications are working? 177
38. How do I get a leader back on side? 181
39. How do I get a new business leader’s support? 184
40. What do I do when I don’t know what to do? 187
41. How do I communicate a delay in the project? 191
42. How do I demonstrate progress? 196
PART 4: MAKING CHANGE STICK 201
The Plan 203
43. How do I prevent the return of old ways of working? 204
44. How do I hand over responsibilities to the business? 207
45. How do I record lessons learned? 211
46. How do I reenter the business? 215
Resources 219
47. How do I plan for post-launch support? 220
48. How do I reward the team? 225
Getting Results 229
49. How do I keep the change alive? 230
50. How do I show that the project was a success? 234
Afterword 239
Acknowledgments 241
Notes 243
Index 247
English
“Change with Confidence: Answers to the 50 Biggest Questions that Keep Change Leaders Up at Night by Phil Buckley is an excellent primer for those in change management ... Change with Confidence is practical, useful and absolutely crucial for those tasked with change management in their organizations. It’s easy to read (Buckley eschews useless jargon and complex but impractical theories), and organized in such a manner that it’s a breeze looking for the answer to your specific problem. With this in hand, you shouldn’t need to feel out of depth when you’re assigned to the next change project.“
—Daniel Goh, Young Upstarts Blog
“If you lead change, it will be needed.”
—Harvey Schachter, The Globe and Mail
“Phil Buckley, in his new book Change With Confidence provides practical answer to fifty of the biggest questions that keep change leaders up at night... Here are ten of the key questions that apply equally well to the world of startups and entrepreneurs, as they do to large organizations. If entrepreneurs answer these questions for their startup, they will definitely stay ahead of most of their competitors in the startup world. When was the last time you approached change with confidence, rather than fighting it all the way?”
—Martin Zwilling, Forbes.com
Change with Confidence by Phil Buckley is a great handbook for working through a big change project.Buckley's approach is people-centered and emphasizes the responsibility of change and organizational leaders... This book can help any change project from beginning to end and help you grow as a leader in the process. “
—Michael McKinney, Leading Blog
“If you’ve ever asked yourself “how can I make a difference?” in leading change at your organization, add Change with Confidence to your reading list. While the book is great for finding answers to questions as the arise, in a perfect world, project managers and change leaders would sit down and read cover to cover so they can adequately plan for every step along the way. Change management is just as much about advanced planning as it learning to adapt to new situations as they arise. By learning to change with confidence, the future of the social enterprise doesn't look so stagnant.”
—Marisa Peacock , CMS Wire
I highly recommend the essential and indispensable book Change with Confidence: Answers to the 50Biggest Questions that Keep Change Leaders Up at Night by Phil Buckley, to any leaders at any level of an organization, who are currently involved in change management or who anticipate a change project in the near future. This book will remove the questions and doubt, for change leaders and managers, and replace them with confidence and resolve.”
—Wayne Hurlbert, Blog Business World
