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More About This Title Bringing Citizen Voices to the TableA Guide for Public Managers
English
This important resource offers seven field-tested strategies for public managers to help them maximize citizen engagement as they implement the President's Open Government Directive. The Core Strategies for Citizen Engagement are: Establish Links to Decision-Makers; Ensure Demographic Diversity; Create Opportunities for Informed Participation; Maximize Tools of Facilitated Deliberation; Discover Shared Priorities; Establish Clear Recommendations for Action; and Sustain Citizen Engagement. The book includes project and leadership case studies from major federal agencies that elucidate the seven strategies in the context of real-world issues and challenges.
English
Figures and Tables xvii
Foreword xix
By Alice M. Rivlin
Preface: Public Service and the Revitalization of American Democracy xxiii
Introduction: The Case for Citizen Engagement xxxv
1 Citizen Engagement in the United States 1
2 AmericaSpeaks and the 21st Century Town Meeting 19
3 Understanding the Power of Citizen Engagement: A Story of Post-Katrina New Orleans 37
4 Citizen Engagement from the Public Manager’s Perspective 65
5 Strategy One: Know the Context 85
Public Manager Perspectives: The Light Brown Apple Moth and the Importance of Knowing the Context 106
Jane Berkow, U.S. Department of Agriculture
6 Strategy Two: Link to Decision Makers 111
Public Manager Perspectives: The Public Engagement Project on Pandemic Influenza 127
Roger Bernier, U.S. Centers for Disease Control and Prevention
7 Strategy Three: Achieve Diverse Participation 132
Public Manager Perspectives: Achieving Diverse Participation on Civil Rights Policy 148
Based on an Interview with Therese McMillan, U.S. Department of Transportation
8 Strategy Four: Create a Safe Public Space 154
Public Manager Perspectives: Building Capacity to Facilitate Public Dialogue 172
Deborah Dalton, U.S. Environmental Protection Agency
9 Strategy Five: Inform Participants 178
Public Manager Perspectives: Be Fair, Be Open, Be Honest: Principles for Informing the Public and Regaining Their Trust 202
Tony Faast, U.S. Fish and Wildlife Service
10 Strategy Six: Discover Shared Priorities 208
Public Manager Perspectives: The Mountain Pine Beetle Coalition 228
Richard Stem, U.S. Forest Service
11 Strategy Seven: Sustain Citizen Engagement 233
Public Manager Perspectives: Embedding Citizen Engagement in Government Policy
Development Processes Through Advisory Councils 256
Based on an Interview with Bruce Gilbert, Rural Secretariat, Government of Newfoundland and Labrador, Canada
12 Using Online Tools to Support Citizen Engagement 263
13 Infrastructure Needs in a Democracy 292
Epilogue: Who Is Responsible for Our Nation’s Democracy? We All Are! 320
References 325
Bibliography 339
Acknowledgments 349
The Author 355
Appendix A: Biographies of Public Managers with Case Studies in This Book 357
Appendix B: Organizations and Networks Practicing in the Field of Deliberative Democracy in the United States 363
Appendix C: AmericaSpeaks Projects by Subject Area 375
Appendix D: Convening Leading Practitioners and Scholars 383
Notes 385
Index 389
