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More About This Title The Guide to Successful Destination Management
English
From tours to transportation, from entertainment to local rules of etiquette, the destination management company (DMC) is the premier resource that utilizes the right venue, location, speaker, and vendor to ensure a highly professional and successful program. Choosing the right DMC can make - or break - an event. Written by an experienced destination manager and endorsed by the leading association of destination managers, The Guide to Successful Destination Management provides a one-stop resource for hotel and resort destination managers and meeting/event planners who want to find the best DMC for their customers.
Throughout the pages of this book, event professionals learn how to identify, select, work with, and evaluate the DMCs that will most benefit their guests and their organization. From planning a simple meeting for a board of directors to a major citywide event, The Guide to Successful Destination Management clearly covers all the critical resources and outlines the necessary steps to ensure successful decisions every time.
The Guide to Successful Destination Management features:
- Association of Destination Management Executives' (ADME) Accepted Practices and Guidelines
- Advice and guidance on everything from food and beverage to risk management and ethics
- Sample forms, letters, and contracts
- Real-world case studies
- A practical ethics quiz
English
English
Foreword ix
Preface xi
Chapter 1 Understanding Destination Management 1
Chapter 2 Program Planning 17
Chapter 3 Transportation Services 31
Chapter 4 Tours 49
Chapter 5 Child Care Programs 63
Chapter 6 E-Business and Registration 75
Chapter 7 Special Events 97
Chapter 8 Food and Beverage 113
Chapter 9 Additional Services 143
Chapter 10 Pricing Strategies 159
Chapter 11 Technology 175
Chapter 12 Risk Management 191
Chapter 13 Ethics 203
Appendix 1 Sample Letter of Intent 217
Appendix 2 Sample Contract for Services 219
Appendix 3 Sample Schedule of Services 223
Appendix 4 What to Look for When Chartering a Bus 227
Appendix 5 Bus Safety 231
Appendix 6 Excerpts from the Americans with Disabilities Act of 1990 237
Appendix 7 ADA Basics at a Glance 247
Appendix 8 Planning a Pre- or Post-Convention Tour 249
Appendix 9 Case Study: KiddieCorp, Inc. 251
Appendix 10 Meeting Contract Process Outline 255
Appendix 11 Ethics Quiz 259
Index 261
