Six Sigma Team Dynamics: The Elusive Key to Project Success
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More About This Title Six Sigma Team Dynamics: The Elusive Key to Project Success
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A full, expert discussion of the last major component of Six Sigmaimplementation
George Eckes' first two books on Six Sigma-The Six Sigma Revolutionand Making Six Sigma Last-dealt with Six Sigma from a strategiclevel and from a cultural level, respectively. Six Sigma TeamDynamics covers the last component of Six Sigma-improving teamprocesses. The successful completion of Six Sigma depends on teamsworking together and applying a proven methodology that defines,measures, analyzes, improves, and controls the process. These teamdynamics and the roles and responsibilities of all constituenciesare the last remaining key to successful Six Sigma implementation.
George Eckes' first two books on Six Sigma-The Six Sigma Revolutionand Making Six Sigma Last-dealt with Six Sigma from a strategiclevel and from a cultural level, respectively. Six Sigma TeamDynamics covers the last component of Six Sigma-improving teamprocesses. The successful completion of Six Sigma depends on teamsworking together and applying a proven methodology that defines,measures, analyzes, improves, and controls the process. These teamdynamics and the roles and responsibilities of all constituenciesare the last remaining key to successful Six Sigma implementation.
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GEORGE ECKES is founder, President, and CEO of Eckes & Associates, Inc., a Colorado-based consulting group specializing in results-driven continuous improvement, Six Sigma training and implementation, organizational development, and change management. EAI's recent clients include JPMorgan Chase, Wells Fargo, Cisco, and General Electric, among others. He is also the author of The Six Sigma Revolution and Making Six Sigma Last, both from Wiley. Visit his Web site at www.georgeeckes.com.
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Six Sigma Team Dynamics: The Elusive Key to Project Success.
The Roles and Responsibilities of a Six Sigma Team.
Team Effectiveness: How the Lack of Facilitative Leadership Results in Six Sigma Failures.
When Six Sigma Meetings Go Bad: Facilitative Interventions and When to Use Them.
Managing the Six Sigma Project.
Dealing with Maladaptive Six Sigma Behaviors.
Completing the Six Sigma Project: The Never Ending Responsibility of the Champion.
Pitfalls to Avoid in Creating Six Sigma Team Dynamics.
Appendix A: Alpha Omega Call Center DMAIC Templates.
Appendix B: 95 Questions Champions Should Ask Their Project Teams.
Appendix C: The Champion's Responsibilities.
Index.
The Roles and Responsibilities of a Six Sigma Team.
Team Effectiveness: How the Lack of Facilitative Leadership Results in Six Sigma Failures.
When Six Sigma Meetings Go Bad: Facilitative Interventions and When to Use Them.
Managing the Six Sigma Project.
Dealing with Maladaptive Six Sigma Behaviors.
Completing the Six Sigma Project: The Never Ending Responsibility of the Champion.
Pitfalls to Avoid in Creating Six Sigma Team Dynamics.
Appendix A: Alpha Omega Call Center DMAIC Templates.
Appendix B: 95 Questions Champions Should Ask Their Project Teams.
Appendix C: The Champion's Responsibilities.
Index.
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George Eckes puts the message even more succintly in his book ... he uses the six sigma approachthe elements of superior teams.(The Independent, 5 April 2003)
