Designing Conflict Management Systems: A Guide toCreating Productive and Healthy Organizations
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More About This Title Designing Conflict Management Systems: A Guide toCreating Productive and Healthy Organizations
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Expert advice on building better conflict management programs
Conflict in the workplace is always an eventuality. But it needn'tbe so costly or counter-productive. This book presents a clear,step-by-step approach for developing conflict management systemswithin any organization that anticipate the inevitability ofconflict and deal with it in a effecient, cost-effective way. Theauthors, both promiment experts in the field, present a structuredprocess for assessing conflict management programs in order toimprove them or to implement new ones. As such, this book serves asan excellent resource for organization development and humanresource professionals and consultants interested in proactivelytackling the business concerns that conflict brings.
Conflict in the workplace is always an eventuality. But it needn'tbe so costly or counter-productive. This book presents a clear,step-by-step approach for developing conflict management systemswithin any organization that anticipate the inevitability ofconflict and deal with it in a effecient, cost-effective way. Theauthors, both promiment experts in the field, present a structuredprocess for assessing conflict management programs in order toimprove them or to implement new ones. As such, this book serves asan excellent resource for organization development and humanresource professionals and consultants interested in proactivelytackling the business concerns that conflict brings.
English
CATHY A. COSTANTINO is director of the ADR program at the Federal Deposit Insurance Corporation (FDIC) and adjunct professor at Georgetown Law School. She is part of the government-wide ADR committee and chairs the Dispute Systems Design/Organization Development sector of the Society of Professionals in Dispute Resolution (SPIDR). CHRISTINA SICKLES MERCHANT is director of Labor-Management Cooperation at the Federal Labor Relations Authority (FLRA) and the current president of SPIDR.
English
COPING WITH CONFLICT IN ORGANIZATIONS.
Organizational and Individual Responses to Conflict.
Conflict Management as a System.
The Emerging Use of ADR in Organizations.
IMPROVING CONFLICT MANAGEMENT SYSTEMS.
Interest-Based Dispute Systems Design.
Moving into the System: Entry and Contracting.
Looking at the Big Picture: Organizational Assessment.
Constructing Conflict Management Models: Design Architecture.
Building a Knowledge and Skill Base: Training and Education.
Getting Started: Implementation.
Motivating Others: Rewards and Incentives.
Figuring Out If It Works: Evaluation.
TROUBLESHOOTING CONFLICT MANAGEMENT SYSTEMS.
Taking the System as You Find It.
Having Tea with Your Demons: Resistance and Constraints.
Epilogue: Policy and Practice Implications for Improvement ofConflict Management Systems.
Organizational and Individual Responses to Conflict.
Conflict Management as a System.
The Emerging Use of ADR in Organizations.
IMPROVING CONFLICT MANAGEMENT SYSTEMS.
Interest-Based Dispute Systems Design.
Moving into the System: Entry and Contracting.
Looking at the Big Picture: Organizational Assessment.
Constructing Conflict Management Models: Design Architecture.
Building a Knowledge and Skill Base: Training and Education.
Getting Started: Implementation.
Motivating Others: Rewards and Incentives.
Figuring Out If It Works: Evaluation.
TROUBLESHOOTING CONFLICT MANAGEMENT SYSTEMS.
Taking the System as You Find It.
Having Tea with Your Demons: Resistance and Constraints.
Epilogue: Policy and Practice Implications for Improvement ofConflict Management Systems.
English
"A real contribution to advancing the field of systems design." (from the foreward by William L. Ury, coauthor of Getting to Yes and author of Getting Past No)
