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More About This Title Using the Project Management Maturity Model: Strategic Planning for Project Management, Second Edition
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Using the Project Management Maturity Model, Second Edition is the updated edition of Harold Kerzner's renowned book covering his Project Management Maturity Model (PMMM). In this hands-on book, Kerzner offers a unique, industry-validated tool for helping companies of all sizes assess and improve their progress in integrating project management into every part of their organizations.
Conveniently organized into two sections, this Second Edition begins with an examination of strategic planning principles and the ways they relate to project management. In the second section, PMMM is introduced with in-depth coverage of the five different levels of development for achieving maturity. Easily adaptable benchmarking instruments for measuring an organization's progress along the maturity curve make this a practical guide for any type of company.
Complete with an associated Web site packed with both teaching and learning tools, Using the Project Management Maturity Model, Second Edition helps managers, engineers, project team members, business consultants, and others build a powerful foundation for company improvement and excellence.
English
English
Foreword xi
Foreword to the First Edition xiii
Preface xv
Introduction xvii
1 The Need for Strategic Planning for Project Management 1
Introduction 1
Misconceptions 1
Wall Street Benefits 3
Stakeholders 4
Gap Analysis 5
Concluding Remarks 9
2 Impact of Economic Conditions on Project Management 11
Introduction 11
Historical Basis 11
3 Principles of Strategic Planning 15
General Strategic Planning 15
What Is Strategic Planning for Project Management? 16
Executive Involvement 25
The General Environment 26
Critical Success Factors for Strategic Planning 28
Qualitative Factors 29
Organizational Factors 30
Quantitative Factors 32
Identifying Strategic Resources 34
Why Does Strategic Planning for Project Management Sometimes Fail? 38
4 An Introduction to the Project Management Maturity Model (PMMM) 41
Introduction 41
The Foundation for Excellence 42
Overlap of Levels 43
Risks 45
Assessment Instruments 47
5 Level 1: Common Language 49
Introduction 49
Roadblocks 50
Advancement Criteria 51
Risk 52
Assessment Instrument for Level 1 52
Questions 53
Answer Key 63
Explanation of Points for Level 1 66
6 Level 2: Common Processes 67
Introduction 67
Life Cycles for Level 2 68
Roadblocks 71
Advancement Criteria 72
Risk 72
Overlapping Levels 73
Assessment Instrument for Level 2 73
Questions 74
Explanation of Points for Level 2 76
7 Level 3: Singular Methodology 77
Introduction 77
Integrated Processes 78
Culture 81
Management Support 82
Informal Project Management 83
Training and Education 83
Behavioral Excellence 85
Roadblocks 86
Advancement Criteria 86
Risk 87
Overlapping Levels 88
Assessment Instrument for Level 3 88
Questions 88
Answer Key 94
Explanation of Points for Level 3 96
8 Level 4: Benchmarking 99
Introduction 99
Characteristics 100
The Project Office/Center of Excellence 101
Benchmarking Opportunities 103
Roadblocks 105
Advancement Criteria 105
Assessment Instrument for Level 4 106
Questions 106
Explanation of Points for Level 4 109
9 Level 5: Continuous Improvement 111
Characteristics 111
Continuous Improvement Areas 112
The Never-Ending Cycle 114
Examples of Continuous Improvement 115
Developing Effective Procedural Documentation 116
Project Management Methodologies 122
Continuous Improvement 122
Capacity Planning 124
Competency Models 125
Managing Multiple Projects 127
End-of-Phase Review Meetings 129
Strategic Selection of Projects 130
Portfolio Selection of Projects 133
Horizontal or Project Accounting 136
Organizational Restructuring 138
Career Planning 140
Assessment Instrument for Level 5 141
Questions 141
Explanation of Points for Level 5 142
10 Sustainable Competitive Advantage 145
Introduction 145
Strategic Thrusts 146
The Need for Continuous Improvement 149
Project Management Competitiveness 150
Products versus Solutions 151
Enterprise Project Management 152
Engagement Project Management 153
11 Special Problems with Strategic Planning for Project Management 155
Introduction 155
The Many Faces of Success 156
The Many Faces of Failure 157
Training and Education 161
Cultural Change Management 162
Partnerships 176
The Impact of Risk Control Measures 177
Dependencies between Risks 179
Selecting the Appropriate Response Mechanism 182
Conclusions 184
12 The Project Office 185
Introduction 185
The Project Office: 1950–1990 186
The Project Office: 1990–2000 186
The Project Office: 2000–Present 188
Types of Project Offices 190
Project Management Information Systems 190
Dissemination of Information 195
Mentoring 196
Development of Standards and Templates 197
Project Management Benchmarking 198
Business Case Development 199
Customized Training (Related to Project Management) 200
Managing Stakeholders 201
Continuous Improvement 202
Capacity Planning 202
Risks of Using a Project Office, Reporting and Structure 203
Reporting and Structure 205
13 Six Sigma and the Project Management Office 207
Introduction 207
Traditional versus Nontraditional Six Sigma 208
Understanding Six Sigma 210
Six Sigma Myths 212
Use of Assessments 215
Project Selection 218
Typical PMO Six Sigma Projects 220
14 How to Conduct a Project Management Maturity Assessment 223
Introduction 223
Find Ways to Bypass the Corporate Immune System 223
Explain Why You Are Doing This 224
Pick the Model That Is Best for Your Organization 225
Maturity Models: How Do They Compare? 226
Create the Right Fit 227
Choose an Appropriate Delivery Method 227
Establish Responsibility 231
Decide Who Should Participate 231
Turn the Results into an Action Plan 232
Develop a Remedial Training Curriculum 233
Keep Top Management Informed 234
Virtual Reporting 235
Benchmark Your Results to Others 235
Do It Again 235
15 Understanding Best Practices 237
Introduction 237
What to Do with a Best Practice 238
Critical Questions 239
Levels of Best Practices 240
Common Beliefs 242
The Best Practices Library 243
Case Studies 247
Case 1: Packer Telecom 247
Case 2: Luxor Technologies 249
Case 3: Altex Corporation 253
Case 4: Acme Corporation 256
Case 5: Quantum Telecom 258
Case 6: Lakes Automotive 260
Case 7: Ferris HealthCare, Inc. 261
Case 8: Clark Faucet Company 263
Case 9: Hyten Corporation 266
Case 10: Como Tool and Die (A) 276
Case 11: Como Tool and Die (B) 280
Case 12: Macon Inc. 283
Case 13: The Trophy Project 285
Case 14: The Blue Spider Project 288
Case 15: Corwin Corporation 301
Case 16: MIS Project Management at First National Bank 311
Index 323
