Paul writes, consults, and delivers key notes on Service Excellence. Paul has worked with an eclectic mix of clients, amongst them non-governmental and faith-based organizations, publicly quoted corporations, SMEs, and international organizations, including the UNDP. Paul has been described as the ‘most authentic experiential writer’ in Nigeria by Richmond Dayo Johnson, the internationally acclaimed motivational speaker who anchors ‘The Debaters’ on Africa Magic.
Paul has featured on Silverbird Television (STV), and his articles have appeared in The Guardian, Business Times, Fina... View More »
Paul writes, consults, and delivers key notes on Service Excellence. Paul has worked with an eclectic mix of clients, amongst them non-governmental and faith-based organizations, publicly quoted corporations, SMEs, and international organizations, including the UNDP. Paul has been described as the ‘most authentic experiential writer’ in Nigeria by Richmond Dayo Johnson, the internationally acclaimed motivational speaker who anchors ‘The Debaters’ on Africa Magic.
Paul has featured on Silverbird Television (STV), and his articles have appeared in The Guardian, Business Times, Financial Post and BottomLine Newsletter, amongst others. His book, BRIDGES TO THE CUSTOMER’S HEART was released by AuthorHouse in 2009 and is sold in over 20 thousand internet on-line stores, including Amazon, Barnes and Noble amongst others. Ms. Chioma Nwagboso of the World Bank Group described Bridges as the “the best and most succinct on customer service in Nigeria.” His forthcoming book, The Gods of Quality Strike Back, is to be published by Trafford Books, and is due out in June 2011.
Paul spent 27 years in the banking industry, 14 of which were with Diamond Bank Plc, the 10 largest bank in Nigeria by market capitalisation. While at the bank, he masterminded the bank’s staff training strategy and tactics, and was at the time of leaving the Head of Credit Analysis. He founded Paradise Bookshops, a non-exclusive distributor for ASTD books, and one of the fastest growing in Nigeria, in 2011. He is the current President, Eagle Toastmasters Club, part of Toastmasters International. For speaking engagements he can be reached on +234-8033075133. You can follow me on http:pauludukonserviceexcellence.blogspot.com. Paul and his family live in Lagos. «View Less
Literary Agents and Book publishers for my forthcoming books; book retailers, librarians and book lovers from around the world to buy and recommend Bridges to the Customer's Heart to their companies, libraries and friends
Paul writes, consults, and delivers key notes on Service Excellence. Paul has worked with an eclectic mix of clients, amongst them non-governmental and faith-based organizations, publicly quoted corporations, SMEs, and international organizations, including the UNDP. Paul has been described as the ‘most authentic experiential writer’ in Nigeria by Richmond Dayo Johnson, the internationally acclaimed motivational speaker who anchors ‘The Debaters’ on Africa Magic.
Paul has featured on Silverbird Television (STV), and his articles have appeared in The Guardian, Business Times, Financial Post and BottomLine Newsletter, amongst others. His book, BRIDGES TO THE CUSTOMER’S HEART was released by AuthorHouse in 2009 and is sold in over 20 thousand internet on-line stores, including Amazon, Barnes and Noble amongst others. Ms. Chioma Nwagboso of the World Bank Group described Bridges as the “the best and most succinct on customer service in Nigeria.” His forthcoming book, The Gods of Quality Strike Back, is to be published by Trafford Books, and is due out in June 2011.
Paul spent 27 years in the banking industry, 14 of which were with Diamond Bank Plc, the 10 largest bank in Nigeria by market capitalisation. While at the bank, he masterminded the bank’s staff training strategy and tactics, and was at the time of leaving the Head of Credit Analysis. He founded Paradise Bookshops, a non-exclusive distributor for ASTD books, and one of the fastest growing in Nigeria, in 2011. He is the current President, Eagle Toastmasters Club, part of Toastmasters International. For speaking engagements he can be reached on +234-8033075133. You can follow me on http:pauludukonserviceexcellence.blogspot.com. Paul and his family live in Lagos. «View Less
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