Library Security: Better Communication, Safer Facilities
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More About This Title Library Security: Better Communication, Safer Facilities

English

ALA Editions purchases fund advocacy, awareness, and accreditation programs for library professionals worldwide.

English

Title Page
Copyright Page
Dedication
Contents
Preface
Acknowledgments
1. The New Library Workplace: Not So Quiet
2. Three Keys to a Safer Library: Security-Aware Staff, Creative Customer Service Skills, and Enforced Codes of Conduct
3. Challenging Patron Behaviors
4. Common Types of Challenging Patrons
5. Understanding Threats and Getting Help
6. Workplace Violence: Awareness, Prevention, and Response
7. Conducting Your Own Site Security Survey
8. Community Partnerships: Law Enforcement, Mental Health, and Homeless Services
9. Staff Development for a Safer Library: Results, Not Just Rules
Appendix A: Library Security Survey Checklist
Appendix B: Sample Library Security Suggestions for Site Survey Reports
Appendix C: Sample Staff Training Exercises
Appendix D: Want Less Stress? Try More BREADS
Appendix E: Resources
Index
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