This series of books aims to provide practical guidance on a range of soft-skills areas for those in IT. They may also be used to good effect by others, including those who deal with IT professionals, in order to facilitate more effective and co-operative working practices.

Changing How You Manage and Communicate Change deals with the issue of change from a refreshingly different perspective. Its premise is that change will proceed more smoothly and effectively if serious consideration is given to the people aspects. The book offers ideas, guidelines and advice to help you implement change in a way which respects those affected, using communication skills as guidance tools.
All those who work in and with IT will benefit from reading this book. You will better understand your own reactions to change and those of colleagues, customers, and suppliers. You will be able to explain more confidently why a one-size-fits-all change management plan doesn’t work and how to make it more flexible. You will also understand more clearly why there is always a productivity drop when a change is introduced, and how to help people move up the learning curve more quickly.

The author, Naomi Karten, is a highly experienced professional speaker, consultant and trainer, drawing on her psychology and IT background to help organizations improve customer satisfaction, manage change, and strengthen teamwork. Naomi's website, www.nkarten.com, features more than 100 articles on a wide range of topics, including strengthening customer relations, managing expectations, improving communication, gathering customer feedback, enhancing teamwork, and building consulting skills.